Rebilled Invoice Meaning

Rebilled Invoice – Meaning

A Rebilled Invoice refers to an invoice that has been cancelled and replaced with a new one. This status is used by the Collection Agent to indicate that the original invoice is no longer valid and a revised invoice has been issued.

NOTE: We do not advise the client to pay the rebilled invoice itself, even if it has a payment link 

 When Is an Invoice Marked as "Rebilled"?

1. Non-payment Within 30 to 90 Days

• If the customer does not pay the posted invoice within 30 to 90 days, the Collection Team manually updates the invoice status to “Rebilled” (highlighted with a green flag).
  
  

• If the customer later decides to pay, a re-activation is required, and a new invoice will be generated by the Expansion Team or Account Manager (AM).

• No correction invoice will be created till the customer decides to Re-activate the account/branch
  
  

2. Customer Requests Changes to Invoice or Billing Frequency

• If the customer requests changes to the invoice line items or the billing frequency, the Collection Agent will manually close the existing invoice as “Rebilled.”
  
  

• A new invoice will then be issued reflecting the requested modifications.

• A corrected invoice will be created directly by Collection Agent and sent to the customer.
  
  

3. Invoice Contains an Error (Wrong License or Amount)

• If the invoice contains an error—such as an incorrect license or an inaccurate amount—the Collection Agent will manually mark the invoice as “Rebilled.”
  
  

• A corrected invoice will be created and sent to the customer.

• A corrected invoice will be created directly by Collection Agent and sent to the customer.

Invoice Color

Status

Meaning

🔴 Red

Posted

The invoice is unpaid. The customer has not paid it yet.

🟢 Green

Posted

The invoice is paid. The customer has completed the payment.

🟢 Green

Re-billed

The invoice was canceled or replaced, and the customer did not pay it.

🟡 Yellow

Posted

The invoice is new and not yet due. The customer will not be blocked by it.

Note: A customer will be blocked 5 days after the invoice is sent if the invoice remains unpaid.