Search this site
Embedded Files
Skip to main content
Skip to navigation
COE Help Center 🚀
COE
COE Profile
Pay and department SOP
Compliance criticals example
Customer's Welcoming Email
QA Policy
Quality Services
COE Agent journey
Hold Protocol
Social media Guides
Documentation and Evaluation
Evaluation Scoring Guide
Auditing Guide
Ticket Fields
Evaluation Guide
Escalation Guide (General)
Escalation Martix for (xCeed Support LOB)
Escalation Matrix for (xCeed Implementation LOB)
Escalation Matrix for (xCeed Renewal LOB)
Escalation Matrix for (KSA Support Team)
COE <> Departmental Responsibilities
SalesForce Guide
RMS Escalation Guide
Site Visit Escalation Guide
PS - Replacement Process
License Activation FAQ
Delivering HW's (Shipping) FAQ
Pay Agreement FAQ
Checking Installation Appointments FAQ
License Activation Delay Escalation Guide
Re-sending Contract Video Guide
Generating New Payment Link Video Guide
Generating VAT Invoice Video Guide
SW Pricings
Sales New Bundle
Documenting Proof of Payment Guide
Sunmi Cutter Video Guide
Sunmi PDF Guide
Foodics Accounting Onboarding
Refund process
Xceed Escalations
Xceed Escalations 2
Rebilled Invoice Meaning
Replace License Process
Call Back Process
Idle Protocol
Markets/ Countries Working Hours
Subscription - Contract Starts and Ends
Educational Videos - Onboarding
How to check credit amount in SF?
How to Check Bank Transfer Allocation to Invoices in Salesforce (Payments)
PN Details and Process
How to Check PN Amounts & Duration
Deliverect / Urbanpiper / Grubtech / Feedus
How to Check if a PN Case Has Reached Court Action
Product knowledge
RMS
Finger Print Device
Troubleshooting Diagrams
Printer Checklist
Sales Report Checklist
Integration Issue Checklist
IP Troubleshooting
Common Issues When Integrating with ZATCA
Saudi National Day
Inventory Reports
Cost Issue
Inventory level report
Inventory Control report
Inventory history
Items cost and Product cost and modifiers options cost
Inventory items cost report
What affect the quantity in the system
The difference between sales by product quantity and the inventory control
Facts you should know
Menu
Menu FAQ
Device Connection issues
Installation Guide
Manage FAQ
Printers
Advanced Troubleshooting Guide
Printer Network Guide
Printers Guide
Inventory
Inventory FAQ
Sales Reports
Sales
Difference between Gross sales and net sales with tax
Difference between net sales with tax in sales by branch and sales by produ
Difference between net sales with tax in sales by branch and sales by branc
Explanation of the sales reports content 5
Payment
Difference between payment and sales
Difference between payment and cashier reports
Difference between payment and pay report
Tax
How to calculate tax
How to investigate and solve tax problems
Discount taxable and nontaxable
How discount and charge affect the tax
Cashier
How we can compare cashier reports with the console
Common cashier reports mismatch cases
Others
Gift Card
Voids and Returns
Orders report
Order items Report
Order payment report
Facts
Comparison Schedule
Fact You Should Know
Tobacco Tax Calculation
Foodics Integration
Incident Resolution
Identification & Approach
Integration List
Common Cases
XERO & QuickBooks diagnosis
Support SOP
Personal Integration
Integration Team Meeting
Integration Issues
Marketplace Partnership
KAFD/KKIA Integration
Foodics Accounting (Preview)
Foodics Pay related
Troubleshooting Diagrams - Foodics pay
How to connect Foodics pay terminal
Delayed settlement
Intersoft requests
Terminal references
Delay Transfers/ Transactions/ Payments
Terminal Intersoft Installation
Settlement SLA
Transaction Declined Troubleshooting
Foodics Pay Comprehensive Video Guide
Intersoft Report
Request/complaint intersoft process
Calculating Merchant monthly fee
Changing pay merchant guide
Common mistakes
Common phrases between the customer
Log in issue troubleshooting
Scheduled MADA activity's
Terminal Pull-Out Process (Inactive Terminals → Intersoft)
Foodics Pay V2 integration
Foodics Online
Online Troubleshooting
Troubleshooting Diagrams
Foodics Online Login
New App Request
Escalation Guide
Foodics BI
Foodics BI Training Videos
Pay at table
Troubleshooting for Activation
How to Activate
How to Configure
How it works
Foodics Accounting
Foodics Accounting On-Boarding
Video Guides
Bank Accounts FAQ
Inventory & Purchasing FAQ
Sales + B2B FAQ
Taxes FAQ
Manual Journal FAQ
Sync & Settings FAQ
HR FAQ
Reports FAQ
CDS
Troubleshooting Diagrams - CDS
How to connect CDS into Cashier
NearPay - CDS connection
CDS reconciliations
Old vs New Foodics One
Something Went Wrong - New Foodics One
Re-install app in New Foodics One
Waiter
Troubleshooting Diagrams - Waiter
How to connect Waiter into Cashier
Near Pay - Waiter connection
Foodics Capital
Foodics Capital - FAQ - En/Ar
Fact Sheet | Foodics Capital
Terms and Conditions
How to apply videos
Buy Now Pay Later
Nitx
Foodics Supply
Foodics Supply FAQ
How to Log in
How to View Tax Invoice
How to re-order
How to Request Unavailable Product
How to schedule a delivery
Set a Delivery Address
COE Help Center 🚀
Escalation Matrix for (xCeed Renewal LOB)
Escalation Matrix - Renewal Team - Color (5).pdf
Report abuse
Page details
Page updated
Report abuse
Escalation Matrix - Renewal Team - Color (5).pdf