Common Foodics pay escalation mistakes

The easiest thing to do before escalating any issue is to check if a ticket has already been raised for the customer. (AVOID DUPLICCATION)

If the customer is canceling a device, it should directly go to the Pay Customer Success not to Pay L2.

If the issue requires the owner's email, check the owner's email before raising the request.

It is absolutely important when escalating an issue to clarify what is needed. Phrases like "Please check or assist" without any problem definition are considered a crime in solving Pay L2 issues.