Deliverect / Urbanpiper / Grubtech / Feedus

❓ Frequently Asked Questions (FAQ)

1️⃣ Does the package include integration only, or does it include subscription with an aggregator?

The package includes both integration and subscription with one aggregator from the list above.
The customer does not need to subscribe externally.

2️⃣ Is the customer required to select an aggregator?

Yes.
When creating a Quotation, one aggregator must be selected in order to activate and operate the integration.

3️⃣ What happens when additional branches are added?

• When new branches are added, the same package is applied automatically.
  
  

• The customer does not need to select a new aggregator for each branch.
  
  

• The initially selected aggregator will cover all branches.
  
  

4️⃣ Who completes the subscription with the aggregator?

The subscription is handled by Foodics, not by the customer.

Process:

• A request form is filled internally by the Foodics team.
  
  

• The form is sent to the selected aggregator (e.g., Grubtech).
  
  

• The aggregator contacts the customer directly.
  
  

• An Account Manager is assigned to the customer by the aggregator.
  
  

5️⃣ Does the same process apply to all aggregators?

Yes.
The same process applies to:

• Deliverect
  
  

• Urbanpiper
  
  

• Grubtech
  
  

• Feedus
  
  

📌 Important Notes

• The customer does not need to contact or subscribe with any aggregator in advance.
  
  

• Only one aggregator can be selected per package.
  
  

• The package covers all branches.

• The Sales / Expansion team is responsible for submitting the request form.