Remote Control Guide

Devices Remote Control Guide

To make it easier for support agents to troubleshoot issues and help customers, we now have the ability to remote control some of our devices. The remote control currently supports the following Android Products:

Foodics Black (SUNMI)
Waiter (SUNMI & iMin)
CDS (iMin)
KDS (iMin)
Pico (NexGo)

Devcies types that can be remote controlled:

Sunmi
iMin
Nexgo

How to differentiate between the devices?

We can differentiate between the types of devices based on the Serial Number:

Sunmi (the serial number starts with "TK"). Example: TK02247A40293
iMin (the serial number starts with "NTF"). Example: NTF2121H602F01196
Nexgo (for Pico Only, the serial number start with "N"). Example: N620W300146

How to identify the device that the client is using?

To identify which type of device the client is using, we can always ask the client to share the serial number, which can be found in:

Written at the back side of the device.
Written in the setting page of the device.

How to access the remote Control feature?

How to access Sunmi Devices remote control:

Access the Sunmi Cloud control website https://partner.sunmi.com/ via the invitation link sent to your email (for first time login).
Click on "Remote Management" on the left.

Write the serial number of the device (obtained from the client) and use it to search for the device.

Once you find it, click on "More" than "Remote Control".

Now you are in control of the device. You can end the session by clicking "End"

How to access Nexgo (Pico) Devices remote control:

Access the Nexgo Cloud control website https://sso.nexgoglobal.com/ via the invitation link sent to your email (for first time login).
Click on "Device List" on the left.

Write the serial number of the device (obtained from the client) and use it to search for the device.

Click on the device once you find it.

Click on "Settings" and than "Remote Assistance".

Ask the client to accept taking control by clicking "Agree".
Now you have control over the device.

How to access iMin Devices remote control:

Access the iMin Kit Cloud control website https://kit.imin.sg/ and login via the credentials sent to you.
Click on "Device Management" on the left, and then "Remote Control".

Use the search bar on top to search for the device by writing the serial number provided by the client.

Make sure that the client has the App "Remote Assistance" is installed. If not, ask the client to download it via the App Store.
Once the app is downloaded, inform the client to enable the setting "Enable unattended".

Once you find the device, click on "More", then "Remote Assistance".

Now you have full control over the device.
To end the session, click on the "End Connection" on top, or the red arrow at the bottom right.

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