Site Visit Escalation Guide

How to raise a Site Visit Request (Zuper) 

• NO SIDE TICKETS!  Assign the original tickets to COE QA group with the information in internal note. Once ticket is validated, it will return back to you either with job raised or to obtain details.

• Please make sure you get all the required details after you do a full troubleshooting/convincing towards remote assistance.

On-Site Training:

• Account number:

• Customer Name:

• Mobile Number:

• Email:

• City:

• Product training (Cashier):

• Location (Google Map):

Technical Visits:

• Account number:

• Customer Name:

• Mobile number:

• Email:

• City:

• Preferred time to call:

• Detailed description of the case:

• Severity level:

• Location (Google Map):