Isolating a call from Asterisk full log:

To isolate a call from Asterisk full log, Asterisk full logging needs to be enable.

1. SSH into the Com.X either using Terminal or Putty

2. From the command line type: sudo less /var/log/asterisk/full

This will output the full asterisk logs of the Com.X

3. Then grep for the extension involved in the call by typing: / <extension number involved in call> , for example / 0217008260

This then searches the logs for calls involving that extension. (see below example)

4. Then find the unique ID associated to that particular extension, this would be next to 'VERBOSE' in brackets. (see below example)

The unique ID of above call trace involving extension 0217008260 on October 9 is 5904.

5. Then grep for this unique ID by typing: sudo less /var/log/asterisk/full | grep <unique ID>

This will isolate and output the call trace involving that unique ID.

6. Write this call trace to new document, to be uploaded when reporting a Case.

7. This call trace can be written as readable file to home directory of Com.X by typing: sudo less /var/log/asterisk/full | grep <unique ID> > /home/Name_of_Call_Trace

Example: sudo less /var/log/asterisk/full | grep 5904 > /home/Call_of_0217008260

This file can be copied to your PC and be uploaded when reporting a Case.