Outbound calling based on Time Groups

1.5 systems offers the ability to route outbound calls based on a configured Time Group.

This allows outbound calls to be routed via a Time Group, which has being configured with a start and finish time, and during these times the outbound route will only be available.

Outbound calling:

Firstly ensure that you have configured a time group. The below time group is for working hours between 8am to 5pm, from Monday to Friday.

• Configure an Outbound route with the relevant details
• Right click on the Outbound route
• Select Advanced

• Select the configured Time Group as the 'Time Match Time Group'

• Submit and Review/Apply changes

The above configuration will allow outbound calls to be placed over the Outbound route only between 8am to 5pm, from Monday to Friday.