Call Screening
This is to setup up Call Screening on your Com.X, if a PA or Receptionist would screen a call destined for the CEO for example. They could then choose whether to accept, reject, or transfer the call. They could also allow calls to to go directly to CEO, with just a toggle of a button.
A simple background into how this configuration would work:
- create a day/night mode that routes calls to the PA when enabled, and to the CEO when disabled.
- All inbound calls to the CEO's number ring to this switch, and ultimately to the PA when enabled, and to the CEO when disabled.
- The day/night mode can be toggled by dialing *280.
- All other extensions are barred from dialing the CEO directly.
- If they try to dial the CEO's number, the call is sent to the day/night destination, ringing either the CEO or the PA depending on whether the day mode is enabled or disabled.
- This allows the CEO to dynamically toggle between receiving calls directly, or having all calls routed through the PA.
- With this configuration, all internal users are still able to transfer to the CEO's extension, regardless of the state of the day/night destination.
1. Log into the Comma GUI.
2. Select Start
3. Select Configuration
4.Select Advanced menu tab
5. Select Day/Night Control
6. Select Add
7.At Day/Night Feature Code select a Feature Code Index between 0-9
7. Enter Call Screening at description
8. At Current Mode select Normal (Green/BLF off)
9. At Optional Password enter a password to only allow users with password to toggle feature
10. At Normal Flow (Green/BLF off) select Extensions and select the PA's extension
11. At Override Flow (Red/BLF on) select Extensions and select the CEO's extension
12. Select Submit.
13. Select Review/Apply
14. Select the Inbound tab
15. Select Add
16. Add a DID( Direct Inward Dialing which allows a number of incoming numbers to be serviced across a limited number of physical connections from the telco to the PBX.)
17. Add Call Screening as the Description
18. Select the Destination as the Day/Night Call Screening feature configured above.
19. Select Accept
20. Select Review/Apply
21. Select Flexpath tab
22. Select Add
23. Name the FlexPath: Call Screening
24. Add an Account Code if wanting to group calls for billing purposes.
25. Select Accept
26. Select Options on the above configured Path
27. Select Add Route
28. Select Match as the Routing Mode
29. Add the above configured DID as the Pattern
30. Select Inbound DID's as the destination.
31. Select Accept
32. Under the Ports, Right click on all other extensions barred from dialing the CEO directly and assign Call Screening flexpath to each extension.
30. Select Review Apply