Retrieving call recordings from Com.X or Wanderbox

  1. SSH into the Com.X or Wanderbox.(See How to SSH into a Wanderbox or Com.X )
  2. Type the following command: sudo chown -R comma:comma /var/spool/asterisk/ (This command will change the ownership of /var/spool/asterisk/ from asterisk to comma, to allow WinSCP access to /var/spool/asterisk/monitor where call recordings live.)
  3. Open WinSCP and login into Wanderbox. (see Using winSCP to log into Com.X or Wanderbox to retrieve files)
  4. Double click on the on folder with Arrow.(see below)
  1. Double click on folder with Arrow again.(see below)
  1. Double click on var folder
  1. Double click on the spool folder
  1. double click on the asterisk folder
  2. Recordings will be in the monitor folder
    1. Right Click on Monitor
    2. Scroll mouse over Download
    3. Select Download
    1. Save folder to PC
    1. From the command line type: sudo chown -R asterisk:asterisk /var/spool/asterisk/ ( Change the ownership for /var/spool/astrisk/ directory back to asterisk from comma.)
    2. From the command line type: sudo chmod 770 /var/spool/asterisk/ (As we want to to change permissions on this directory)
      1. Then from the command line type: sudo chmod -R 770 /var/spool/asterisk/ (To change the permissions for /var/spool/asterisk/ to read/write)