Type the following command: sudo chown -R comma:comma /var/spool/asterisk/ (This command will change the ownership of /var/spool/asterisk/ from asterisk to comma, to allow WinSCP access to /var/spool/asterisk/monitor where call recordings live.)
Double click on the on folder with Arrow.(see below)
Double click on folder with Arrow again.(see below)
Double click on var folder
Double click on the spool folder
double click on the asterisk folder
Recordings will be in the monitor folder
Right Click on Monitor
Scroll mouse over Download
Select Download
Save folder to PC
From the command line type: sudo chown -R asterisk:asterisk /var/spool/asterisk/ ( Change the ownership for /var/spool/astrisk/ directory back to asterisk from comma.)
From the command line type: sudo chmod 770 /var/spool/asterisk/ (As we want to to change permissions on this directory)
Then from the command line type: sudo chmod -R 770 /var/spool/asterisk/ (To change the permissions for /var/spool/asterisk/ to read/write)