Retrieving call recordings from Com.X or Wanderbox
- SSH into the Com.X or Wanderbox.(See How to SSH into a Wanderbox or Com.X )
- Type the following command: sudo chown -R comma:comma /var/spool/asterisk/ (This command will change the ownership of /var/spool/asterisk/ from asterisk to comma, to allow WinSCP access to /var/spool/asterisk/monitor where call recordings live.)
- Open WinSCP and login into Wanderbox. (see Using winSCP to log into Com.X or Wanderbox to retrieve files)
- Double click on the on folder with Arrow.(see below)
- Double click on folder with Arrow again.(see below)
- Double click on var folder
- Double click on the spool folder
- double click on the asterisk folder
- Recordings will be in the monitor folder
- Right Click on Monitor
- Scroll mouse over Download
- Select Download
- Save folder to PC
- From the command line type: sudo chown -R asterisk:asterisk /var/spool/asterisk/ ( Change the ownership for /var/spool/astrisk/ directory back to asterisk from comma.)
- From the command line type: sudo chmod 770 /var/spool/asterisk/ (As we want to to change permissions on this directory)
- Then from the command line type: sudo chmod -R 770 /var/spool/asterisk/ (To change the permissions for /var/spool/asterisk/ to read/write)