Call Centre Analyser Setup
The installation and licensing process is as follows:
- Install 'asternic-comma' from Maintenance tab
- Select detailed package list from the maintenance
- From the package list below select the 'asternic-comma' package and click 'Install/Upgrade':
- Get the updated license file (e.g. licenses_FSN5X02495_6205436148680915801.zip) from Farsouth Networks. This will be given to you once the product order has been placed and processed.
- Load the new .zip license file via "Licensing-->Add License...":
- Log out and go back to the Com.X landing page, there should be a new "Call Centre Analyser" icon available. Click on this icon.
- Supplied with the FSN license files will be an activation code which you will now be prompted for, please insert this code and
- click 'activate'. You should now be presented with a login page. (default user: 'admin' and password 'admin').