Debugging Atmos recordings

The following outlines how to confirm if a recording exists and is present in the logs, if the recording has not uploaded to Atmos Voice Logger,

Confirm Unique ID of the call

1. From the Comma GUI, select the Reports.

2. Select Call Log

3. The CDR Call Logs appears.(see screenshot below)

4. Search the logs for call in question.

5. Under the heading UUID confirm the unique ID of the call.

If a play link is present under the UUID instead of the Unique ID for that call, then drag mouse pointer over that play link and the name of recording file will appear at bottom left corner of browser (see screenshot below). Confirm the unique ID of recording will look something like 1509711854.84

Search Asterisk logs if call recording exists

1. You can confirm if a recording for that specific call exists, by taking the unique ID of the call (UUID in call log) and search for that unqiue ID in /var/spool/asterisk/monitor/ using grep.

2. Access Com.X via SSH.

3. From the command line type:

• sudo ls /var/spool/asterisk/monitor | grep <unique_ID>

If /var/spool/asterisk/monitor does not output anything for that unique ID of call, then recording does not exist and that call was n ever record, because recording was not enabled for that extension.

Search Call Cabinet logs for call recording

1. Access Com.X via SSH.

2. From the command line type:

• sudo grep -R "unique__ID" /var/log/callcabinet/

If /var/log/callcabinet/ outputs log for Unique_ID, then to get recording to display in Atmos Voice Logger then follow the wiki on Atmos syncing recordings.