Material on Active Listening
A wide variety of material exists on active or empathic listening. This can all be used as a reference.
Terms
Reflection
Reflect the essence of what has been said
Reflect the feelings that you sense
Reflect the meaning of what was said
Summarizing
Paraphrasing
Recapping
Share your understanding
What is the intention of this process?
For the speaker to feel heard and understood to their satisfaction.
To support the speaker in moving more deeply into their experience.
To create an mini culture of empathy
To practice empathic listening.
A flyer by Dian Killian - Work Collaboratively http://j.mp/2GG91uJHandouts & Worksheets: Recapping Skills
Uses the term recapping instead of reflection. has good information.
What is Recapping?
Why practice Recapping? (benefits)
Key aspects of Recapping:
Requesting Recapping
Offering Recapping
"Why practice Recapping?We all have a need to be heard — recapping is a concrete way to show that we have heard someone.
- Offers first step in empathic or deep listening
- Fosters connection
- Supports clarity, accuracy, and shared understanding
- Paces conversation, slows things down
- Helps with integration
- Can help de-escalate conflict/misunderstanding, especially when a situation is heated"