Embedded Files
On this page you will find everything you need to know regarding the AF app.
If you have any other questions and cannot find the answer here. Please contact our PT manager.
AF App: Team Reference Guide
Support | Tips | Tools for Success
1. What is the AF App?
The AF App is a nationwide digital platform launched by Anytime Fitness Australia. It enhances the member experience and supports staff and coaches across three core areas:
• Training
• Recovery
• Nutrition
2. What Does the AF App Mean for You?
Members:
• Digital access to the gym
• Automated support for training, recovery, nutrition
• Group class bookings and fitness consultations
• Community forums and gym usage insights
Staff:
• Communication tool to support members beyond staffed hours
• Centralised insight into member activity and engagement
• Responsibility for POS setup and member-app linking
Coaches:
• Access to valuable member health data (goals, workouts, sleep, steps, Evolt scans)
• Enhanced ability to personalise consultations and improve PT conversion
• Notifications and lead management via Coaching Dashboard
3. Troubleshooting the AF App
Our group participated in the pilot phase of the AF App, providing feedback that shaped major improvements.
However, the app is still developing. Some issues are expected, especially with:
• Older Android devices
• Members who change clubs/devices
• Overseas visitors
When issues arise, we ask for:
• Patience and professionalism
• Submission of detailed support tickets
4. System Access Overview
Staff
Clubwise Staff Profile
AF Dashboard (Australia)
Coaching Dashboard (CM CD HUB)
AF App (digital access only)
Coach
Clubwise Staff Profile
AF Dashboard
Personal Coaching Dashboard
AF App (digital access only)
Coaching Dashboard App
CW App for scheduling
Member
Clubwise Member Profile
AF App – digital access, consults, bookings, community, data tracking
5. Staff Protocol (POS)
• Assist with AF App download
• Link member in CW to app
• Assign member to coach via Coaching Dashboard
• Update the AF App Tracker
• Reassign non-responsive leads after 21 days
6. Coach Protocol
• Day 1–3: Phone call attempt
• If no answer: send ‘Welcome Message’ (tailored to data status)
• Day 3–5: Second phone call
• If no answer: send ‘Follow Up #1’ message
• Day 10–12: Third phone call
• If no answer: send ‘Follow Up #2’ message
• Day 21: Reassign member to CM CD HUB and invite to group
7. Loom Video Library
Need help? Use these short videos for step-by-step support:
• Setting up a New Staff Member
• Setting up a New Coach
• Assigning Members to Coaches
• Completing the AF App Lead Tracker Sheet
• Reassigning Members to CM CD HUBs
• Creating and Managing Groups
• Submitting Support Tickets for App Issues
• Creating, Cancelling & Removing Bookings in CW
Let’s keep driving member value and business results through digital connection and proactive engagement!
If you notice any recurring issues, please speak up — we’ll keep working together to strengthen the system.
AF App Lead Management Guide
Best Practice for Following Up with New Joiners
Lead Distribution
All new gym joiners will be assigned to Personal Trainers (PTs) via the AF App Coaching Dashboard.
Step-by-Step Follow-Up Process
1. Initial Call – Day 1–2
• Call the new joiner within 48 hours (ideally within 24 hours) of assignment
• Before calling, review their profile and prepare to speak about at least one of the following:
– Primary and secondary health goals
– Evolt360 scan results or body metrics
– AI-generated workout programs
– Past training experience and preferences
2. If the Member Hasn’t Synced Their App or Data:
Call and explain the benefits of:
• Accessing the gym via their AF Digital Pass
• Connecting wearables and Evolt360 for health data tracking
• Receiving support with training, recovery, and nutrition
• Connecting with coaches and group fitness sessions through the app
3. No Answer?
Send the ‘Welcome Message’ template
• Invite the member to reply with a preferred call time
• Schedule the next call attempt 48 hours later
4. Second Call – Day 3–5
• Attempt a second phone call
• If no answer, send ‘Follow-Up #1’ message
• Set a reminder for a 7-day follow-up
5. Third Call – Day 10–12
• If no contact has been made, send ‘Follow-Up #2’ message
• Review the member’s app activity (workout compliance, check-ins, Evolt data)
• Attempt a final call focused on re-engagement with their health journey
6. No Response by Day 21
• Member will be reassigned to the Club Manager’s Coaching Dashboard
• They will be invited to a Weekly Insights Group or Quarterly Info Group
• PTs must inform club staff of all non-responsive clients to prevent dashboard overload
Tip for Trainers:
Stay consistent with follow-ups; this system is designed to increase member conversion, coach visibility, and long-term engagement. Let the process do the work, just stick to the flow!
AF App – Member Reassignment & Engagement Protocol
Re-engaging non-responsive new joiners through staff-led communication
1. Member Reassignment to Staff
Any newly joined member who has not responded to their assigned coach’s:
• ‘Welcome Message’, and/or
• ‘Follow-Up Messages’
…will be re-assigned to club staff via the Coaching Dashboard.
2. Round 2 Engagement – Staff Responsibility
Once reassigned, the Club Manager or designated staff member will send a #Round2 Welcome Message.
3. If Member Responds ‘YES’
• Add the member to a “Weekly Insights” Group
• Staff must send 1x communication per week to this group
• Weekly messages can include:
– Motivational quotes
– Inspiring video clips
– Educational content (articles, podcasts, etc.)
– Fitness myth-busting posts
– Trends and tips in the fitness industry
4. If No Response from Member
• Add the member to a “Quarterly Info” Group
• Staff must send 1x communication every 3 months
• Quarterly messages may include:
– Goal setting and tracking tools
– Information about Personal Training or group sessions
– Links to current AF promotions or seasonal campaigns
– Introductory offers or reminders to book a fitness consultation
Goal of the Process:
This system keeps all members within the ecosystem of support. Whether they’re ready to train now or later, consistent, relevant communication helps convert leads into clients — and clients into community members.
VIDEOS
ALL TEMPLATES
'Follow up' message templates
'Follow up' message templates
'Follow up' message #1
Hi [member name] it's [trainer] from AF [club],
I hope you are settling into the club and enjoying your experience.
I attempted to give you a call today.
If you would like more information on how to get the most out of the AF app, please do not hesitate to get in contact with me.
Looking forward to catching up.
'Follow up' message #2
Hi [member name] it's [trainer] from AF [club],
It's been nearly 2 weeks!! We hope to help keep you on track with your health and fitness goals.
The AF app is a great way to keep track of your progress and be provided with some great motivational support and guidance.
Let me know if you require any assistance getting set up and I will attempt to call you over the next few days.
Looking forward to meeting you in club!
21 day Phone Call
If a member has been non-responsive to 'Welcome messages' and 'Follow up messages'; trainers are advised to call member up to 21 days.
Trainer will assess;
Workout compliance
Health data (if synced)
Club visitation
Based on this data; the call is to re-connect with members 21 days after joining.
We are making sure they feel safe, welcome and supported.
By assessing this data prior to call; we are able to create accountability and offer the member options to enhance their experience.
AF Staff Welcome Email
AF Staff Welcome Email
Hi [Name],
My name is [Staff member] and I would like to personally reach out to make sure you’re settling into the club and enjoying your new training routine!
Our AF app will help you optimise your fitness journey providing helpful hints and tips on training, nutrition and recovery.
Not to mention all the added benefits of tracking your health data and Evolt scan results;
then evaluating this data to stay focused on your primary health goals.
If you would like to be added to our weekly ‘AF Insights’ group; please respond to this email with a ‘YES’
If you do not wish to be added to the group, no further action is required.
Rest assured, we will be adding you to our ‘Quarterly Info’ group to keep you up to date with all our community activities.
At Anytime Fitness, we go above and beyond to support and uplift our community. The AF app provides us with that platform.
Let’s be better; together.
AF Staff Welcome Text
AF Staff Welcome Text
Hi [Name],
My name is [Staff member] and I would like to personally reach out to make sure you’re settling into the club and enjoying your new training routine!
Our AF app will help you optimise your fitness journey providing helpful hints and tips on training, nutrition and recovery.
If you would like to be added to our weekly ‘AF Insights’ group; please respond to this text with a ‘YES’
If you do not wish to be added to the group, no further action is required.
At Anytime Fitness, we go above and beyond to support and uplift our community. The AF app provides us with that platform.
Let’s be better; together.
PT Welcome Text template #round1
PT Welcome Text template #round1
Hi [First Name],
Congratulations on committing to your fitness journey with Anytime Fitness!
My name is [Trainer], Personal Trainer at [Club Location].
I attempted to give you a call today.
IF HEALTH DATA ON:
I will be evaluating your health data over the next 2 days.
I would like to book a time for us to discuss your fitness journey and offer you specialised support and guidance.
For [Day] what time would be most suitable for a quick chat?
[Time]AM or [Time]PM?
Looking forward to meeting you in club.
IF HEALTH DATA OFF:
I noticed your health data is not syncing with the AF app.
I would like to help you get the most out of the AF app and your membership.
[First Name], if you use a wearable such as an Apple Watch or FitBit, could you please allow health data permissions in settings?
If you are NOT currently using a training ‘wearable’ let’s discuss the benefits of such a device and how easy it is to connect and track progress and your results.
For [Day] what time would be most suitable for a quick chat?
[Time]AM or [Time]PM?
Looking forward to meeting you in club.
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