Short for Success Planner Adherence. Every week we review your Social Media Platforms to ensure you are posting as planned in your Success Planners. From here we calculate the % that each team has stayed on point for. e.g. 1 post a day on both facebook and instagram in a normal month of 30 days means you should be posting 60x. So 100% means 60 posts (on different days), 50% means 30 posts.

This is your Net Promoter Score and is how Anytime Fitness Support Office ranks all of the BELONG culture for locations in Australia. This score is determined by your Medallia survey responses. We filter your results by each quarter.

This score is retrieved from your completed Medallia Surveys, specifically the question "Based on your recent visit how likely are you to recommend Anytime Fitness"

To find your NPS score just log into Medallia and along the top select "Score", then edit the filters. "Time Period" should be listed as "Last 30 Days". "Calculation" should be listed as "Average". Your score can be from -100 (the worst score possible) to 100 (The best score possible).

This score is also collected from Medallia under the same filters as you NPS score.

This score is based on a question in the survey where members are asked to rank the clubs cleanliness from 1/10 both in general and under specific areas around your club.

Your clubs Average Joining Fee for the month.

This is the average your team has charged for a joining fee over the month. This can be found on your clubwise dashboard under performance, in the second last section called "Fees Paid".

Your clubs Average Direct Debit Fee from your new joiners. 

This one is a little more difficult to calculate. We need to Calculate the Ave DD Fee's for Weekly, Fortnightly and Monthly.

A) Weekly - Get your ave weekly DD fee from Clubwise Dashboard. Times (X) it by 52 (52 weeks in a year) then divide (/) that by 12 (12 months in a year) = Weekly DD that is collected for the month

B) Fortnightly - Get your ave fortnightly DD fee from Dashboard. Times it by 26 (26 fortnights in a year) then divide that by 12 = Fortnightly DD that is collected for the month

C) Get your Average DD Fee (this will be monthly) from Dashboard.

D) Add your Weekly + Fortnightly + Monthly together

E) Divide your total by the total membership types. So if your have all 3 types (monthly weekly and FN) divide this total by 3.

If you only sold weekly and FN then divide it by 2

This is the average price your club has charged for a FOB Key. To Calculate this:

A) Go to your dashboard in clubwise. Under the performance tab select "Sold Memberships". When the next page loads chance the view to "List".

B) Go down your list and remove PIF Renewals (Not other PIFs) and Staff memberships for your total sales number

C) At the bottem of the list under the FOB fee column it will total the Fee's collected. Divide this total $ by your total sales number (Less PIF Renewals and Staff)

This one is really simple, its the number of google reviews collected for the current month

This is the % of members who are on freeze, who are being charged their $2.50 per week fee. 

In a perfect world this would be 100%, however we are not always that lucky so a star club would have this % in the 90's