PRINTING ORDER PROCESS

During recent club visits, we observed that some printed materials (A-frames, posters, flyers, forms, etc.) were not properly displayed or distributed and were left unused inside club offices.

To ensure better control, accountability, and effective use of approved marketing spend, we are updating the Printing Order Process effective immediately. A simple compliance check will now be implemented to ensure all materials are installed, visible, and actively used as intended.

Please read the updated guidelines carefully and ensure full compliance moving forward.

PURPOSE

This process is not intended to penalize clubs. It exists to ensure that approved marketing spend is used effectively and consistently across the network.

PROCESS

1. Submitting a Printing Order: All printing requests must be submitted via the official Printing Order Form. Please ensure that forms are completed fully and accurately. Incomplete forms may not be processed.

2. Submission Deadlines: To streamline operations, printing orders will be processed once per month only. The deadline for submission is the 15th of each month. Orders submitted after the 15th will automatically move to the following month’s batch. No exceptions will be made unless the request is marked as urgent (see below).

3. Urgent Requests: If the printing request is time-sensitive, please mark the form as “Urgent” and clearly explain the reason. Urgent requests will be reviewed on a case-by-case basis and must be approved by the General Manager. Approval is not automatically guaranteed.

PRINTING ORDER FORM

4. Order Tracking: Once your order has been processed and dispatched, you will receive an email notification. Please monitor your delivery accordingly.

5. Collection Requirement: All clubs must collect printing materials from the delivery location within 2 working days. If no staff are available to organize collection, the Area Manager is responsible for ensuring pick-up and delivery to the club within the same 2 working-day timeframe.

6. Photo Submission Requirement: Once printing materials are received and installed, clubs must email shiela.agbon@anytimefitness.com.au within the next working day with:

- A written list of all items received (included in the email body)
- Clear photos of the following (if applicable):
  - Posters displayed in-club
  - A-frames positioned correctly
  - Flyers being distributed
  - B2B drop-offs

This ensures that:

Items received match items ordered
There are no delivery discrepancies
Materials are properly installed and actively used

AREA MANAGER RESPONSIBILITY

Area Managers must:

Follow up with their clubs
Ensure photos are submitted on time
Monitor compliance closely

NON-COMPLIANCE POLICY

Failure to submit required photos will result in:

1st Instance: Printing order request for the following month will not be processed
2nd Consecutive Instance: 2-month restriction on printing orders
Continued non-compliance: Subject to further review

This policy will initially run for several cycles to build consistent habits and accountability.

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