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Onboarding
Onboarding
The Onboarding process is something that we all must go through to gain our wings, however we can forget how important this process is! Did you know:h
69% of employees are more likely to stay with a company for three years if they experienced great onboarding
20% of employee turnover happens in the first 45-90 days
Only 12% of employees strongly agree their organisation does a great job of onboarding new employees
Employees with an exceptional onboarding experience are 2.6 times as likely to be extremely satisfied with their place of work
New employees typically take around 12 months to reach their full performance potential within a role - meaning organisations should really think of onboarding as a much longer journey than just the first few days.
With that in mind... LET'S BEGIN
Pre-boarding
Pre-boarding
Pre-boarding is what we need completed prior to their first day. The below button will give you an email template to email over to the new employee. Please attach a copy of their Employment Agreement, Roles and Responsibilities and Code of Conduct.
Sometimes there isnt enough time to complete the pre-boarding i.e. the new employees first day is less than a week away.
If this is the case, please go over the below on Day 1.
Every causal employee needs to be sent the below statment aswell
Next is to go over our "Code of Conduct" and "employee handbook" and get our newbie to sign this form followed by sending a copy of all signed documents including their Employment agreement and Roles and responsibilities to to Charlene, Natasha, Sheila and Sammi).
We are a Bully free environment and breaches on the Code of Conduct or Bullying will not be accepted
Before they start we need their info so we can pay them, please get your new team member to complete this form and submit it to Charlene so that we can add them to our payroll.
WHAT TO DO IF YOU ARE THE TRAINING SUPERVISOR
WHAT TO DO IF YOU ARE THE TRAINING SUPERVISOR
Once you have emailed them their contract of employment and relevant documents above. Its time to organise their onboarding training. first you will need to set up their training checklist
Onboarding In Club (ACM and CM)
Onboarding In Club (ACM and CM)
Person has been hired!
Decide who will be their direct support
Call this person and confirm that this is ok
Create a copy of the training spreadsheet and share this with direct support and new hire. (make sure both have editing access)
Training process is as follows:
CM/ACM to stay with a trainer/their direct support until:
All items in Module 1 are at ‘Intermediate (Can do it on their own)’
They know the booklet front to back
All items in Module 2 are at ‘Beginner (Showed them)’
All items in Module 3 are at ‘Intermediate (Can do it on their own)’
(Roughly week 1-2)
3. Trainee needs to do 1 hour in the office EVERY SHIFT working on their loom recordings. This time needs to be put in the calender and shared with Samantha as she will then look at what got recorded / marked off 30 minutes after that 1 hour. (for the first 2 weeks for FT)
4. CM/ACM will continue 30 minutes training MINIMUM until all Modules are at minimum ‘Beginner (Showed them)’
(Roughly going on 2-3 months etc.)
*Progress needs to be confirmed in training sheet by GM/Ops Manager before they can move on to next step
MASTER TEMPLATE: https://docs.google.com/spreadsheets/d/1naI4aSEqxx6bghNu8uwTeA0J2YvVGkzlkYNFzNg-o9I/edit#gid=903179065
Trainee needs to complete this after every shift
Option MC In Club
Option MC In Club
OPTION C: IN-CLUB - MC
Person has been hired!
Decide who will be their direct support
Call this person and confirm that this is ok
Create a copy of the training spreadsheet and share this with direct support and new hire. (make sure both have editing access)
Training process is as follows:
Trainees need to film themselves on a loom completing each Item below. This loom link then needs to be added into their spreadsheet for their direct support / trainer to watch and assess their competence on said item .
MC to stay with a trainer/their direct support until:
All items in Module 1 are at ‘Intermediate (Can do it on their own)’
All items in Module 2 are at ‘Beginner (Showed them)’
All items in Module 3 are at ‘Intermediate (Can do it on their own)’
(Roughly week 2-3)
MC will continue 1 hour training 2 TIMES a week MINIMUM until Modules 1-3 are at ‘Expert (Could teach someone else)’ this traiing is to be in the office on their own doing their looms. This time needs to be put in the calendar and shared with Samantha as she will then look at what got recorded / marked off 30 minutes after that 1 hour. (for the first 4 weeks)
MC will continue 30 mins of training each shift until all Modules are at minimum ‘Beginner (Showed them)’
(Roughly going on 2-3 months etc.)
*Progress needs to be confirmed in training sheet by GM/Ops Manager before they can move on to next step
MASTER TEMPLATE: https://docs.google.com/spreadsheets/d/1naI4aSEqxx6bghNu8uwTeA0J2YvVGkzlkYNFzNg-o9I/edit#gid=903179065
To complete after every shift
EMAIL TEMPLATES TO SEND
EMAIL TEMPLATES TO SEND
Below you will find the two different email templates. These will be going to either the at home trainee. or the manager training the trainee in the club.
Email for Option Home
Email for Option Home
Hi NEW HIRE,
Welcome to the team! In this email you will find everything you need for your first few weeks (change to how long they will be training from home) of onboarding form home
Before you start training, Please watch the Loom videos so you understand what is required for this training/onboarding:
https://www.loom.com/share/f5779aa443664123a784dc8db1c5f42d?sid=d7c5a87f-481f-414b-9ed2-e406ec3465a9
I will share with you your training spreadsheet. Can you please start by training Modules 1-3 and your direct support person updates as you go along?
Please see below the contact details for your direct support person.
I have organised a zoom with them for 20-30 minutes just to start you off. Here is the information for that zoom at the start of your first day;
INSERT ZOOM LINK
They'll stay as your support until everything in those 3 modules are marked as ‘Intermediate’. Take your time training, your OM or GM will have to confirm your competency before you can move on. They will do this by watching your loom videos as proof that you have been trained on this and understand everything. Then it can be marked off.
After that, you will transition to your own club and do 1 hour of training per day until everything in the modules is at ‘Expert’. Then they’ll start weekly training until everything is checked off.
Please don’t rush with the training, take your time! Call out if you need any help, but thanks again and have fun!
NOTE: send separate email to their home club asking for them to make sure they still add them into their deputy.
Email for Option In Club
Email for Option In Club
Hi DIRECT SUPPORT PERSON,
Thank you so much for your help with onboarding NEW HIRE NAME. Their first shift will be on DAY at TIME. Their number is PHONE NUMBER if you need it.
Before you start training, NEW HIRE NAME. Please watch the Loom videos so you understand what is required for this training/onboarding:
https://www.loom.com/share/f5779aa443664123a784dc8db1c5f42d?sid=d7c5a87f-481f-414b-9ed2-e406ec3465a9
I will share with you their training spreadsheet. Can you please start by training them on Modules 1-3 and update it as you go along?
ADD LINK TO SPREADSHEET
They’ll be staying with you until everything in those 3 modules are marked as ‘Intermediate’. Take your time training, I will have to confirm their competency before they can move on. I’ll get them to send me a loom video as proof that they have been trained on this and understand everything so that I can mark it off on the spreadsheet.
After that, they will transition to their own club and do 1 hour of training per day until everything in the modules is at ‘Expert’. Then they’ll start weekly training until everything is checked off.
Please don’t rush with the training, take your time! You’re in charge of their training but feel free to delegate the training to others if you need to.
Call out if you need any help, but thanks again and have fun!
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