This is the meeting you have with the team inside your club. Please refer to the 4DX rules and watch the loom below to know how to run these meetings effectively.

The WIG Meeting !

This should be conducted a minimum of once a week (with a maximum of 2x a week)  and should lasts no more than 20-30 minutes with a set agenda.

Two Must Follow Rules of the WIG Session

1. Should be held on the same day and time every week. Consistency is critical to establish sustain rhythm of performance.

2. The other “whirlwind news” is never allowed into a WIG session no matter how urgent it may seem.

The Agenda of the Meeting

The meeting should be a Three-part agenda for a WIG Session:

1. Account. Report on Commitments and hold each other accountable: “I committed on spending 4 hours this week on prospecting and here is what happened..." We must ALL make a solid effort to the team that we will hold each other accountable for of actions that will move the lead measures. If a Lead measure (also known as a commitment) is not completed, we need to recognise this and understand why this was not completed to ensure it does not happen again and to complete it before the next meeting, “Did we do what we committed to each other to do”?

2. Review the Scoreboard: Learn from Successes and failures. 

3. Plan: Clear the path and make new commitments.

Benefits of a WIG Session are:

• Team decision making. 

• Helping one another

• Ensures alignment in knowing what the priority is

• Engages in problem solving

• Prevents Whirlwinds

The Tuesday Sales and Marketing meeting is a dedicated time to review and discuss the club’s sales performance and marketing strategies. It starts with a WIFLE (What I Feel Like Expressing), allowing the team to share thoughts and set the tone for collaboration. The meeting then moves into a detailed review of current sales numbers, focusing on club targets and WSLL (Weekly Sales, Leads, and Losses). The team examines funnel performance, including percentages and any necessary audits for improvement. Lead generation strategies are also discussed, with a focus on prospect numbers, outreach efforts, and accountability. Monthly, the agenda incorporates additional insights like mystery shops, WSLL targets, and the BIG WIG initiative.

The Thursday Operations meeting focuses on the internal functioning of the club, ensuring smooth day-to-day operations. It begins with WIFLE, followed by a review of key operational elements such as manager performance and training checklists. The team addresses current and future leavers, arrears, and discusses member feedback through Medallia, Google Reviews, and OSAT (Overall Satisfaction Scores). Deputy/rosters and freeze percentages (both paying and free) are analyzed to keep track of member engagement. The team also reviews operational insights from the booking system and discusses any necessary coaching or training, ensuring team members are well-prepared for their roles.