1. Log into Clubwise and go to Back then select Dashboard

2. Select the "Administration" Tab

3. Find "Total members on freeze". Here you will see how many members are currently on freeze. This options is also selectable so click on the "Total Members on Freeze" to bring up your list. 

4. You will need to go in to each member record and determine any members whose original freeze end date surpasses the club re open date.

5.  Select 'Ctrl' and click member name to open in a new tab. Go to audit tab >> rate

6. Look for the most recent freeze actioned by the club and view original freeze end on date to determine whether action needed

7. For example, the below member was placed on freeze by the club 30/04/21 >> the bulk freeze remove on 16/06/21 changed the original freeze end date from 19/08/21 to 16/06/21
   
   

NOTE: You may need to identify members who were placed on freeze before the bulk freeze was applied at the beginning of June.

To do this you can navigate to the Back Menu of ClubWise >> Select Reports >> Open Sales folder >> Summary sub folder >> Select Transaction Audit >> Select custom date range '01/06/2021 to 01/06/2021' >> Select 'Show Filter' and filter to Description Like = Freeze Membership and select Forward

1. Log into your Debit Success Website. Go to Analytics 

2. On the left hand side select "Suspensions & Breaks"

3. Go to the "Accounts on Suspension" Heading and on the right hand side click the button that says "Focus Mode"

4. On the right hand side select the " ..." this will give you the option to export. Export your list

The June 2021 lockdown was an unusual one. We continued to charge members as the lockdown was only meant to be in place for 2 weeks however there were extensions made which means that we had to go in and update the memberships of everyone who had requested to freeze during the lockdown. 

To do this we needed to collect our POS Transaction Report from clubwise

As we are locked down and our members are unable to use the gym, we need to waiver those whos arrears are debts from the lockdown period. This is done by writing off the debit however the catch is we need to make sure the late fee's are wavered as well. 

The catch is this is not something we can do on our end. If we write off the $7 late fee on our end, Debit Success will still charge us "the club" the late fee. Instead we need to submit the list of debtors for approval of Debit Success to remove the fee themselves. Here is a step by step of what you need to do:

1. So the first step is to find out who is in arrears. To do this log into your clubwise > back > reports > "Current members in arrears (DS) > Select Generate Excel file.
   You will now have an excel file of all your debtors

2. This next step is to see who well into arrears during the lockdown. To do this open up your list, and go to "Due On" column. This will give you the date that your member fell into arrears.
   Any arrears prior to the lockdown date are still owed along with the late fee.
   Any arrears from the lockdown date up until the bulk freeze need to have their fee's wavered

3. To wipe a membership fee you need to "write off" the total amount of debits you want to waiver NOT INCLUDING the late fee, the late fee must be done by clubwise

4. On your list of Debtors, mark who you need the late fee's waved for and who does not. This report once completed inc processing the removal of all membership fee's needs to be sent to your Debit Success Account manager. For this lock down Steph will be doing this for you in a bulk request.