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Retention Shield Academy
  • Home
    • Operations Dashboard
      • SLAs & KPIs
        • Ava Jane's Kitchen
        • Earth Echo Foods
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      • Schedule
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    • Human Resources
      • CXRS-Attendance Policy
      • CXRS-Training Contract
      • CXRS-W8BEN
      • Time Adjustment Request
      • Holiday Pay Eligibility and Attendance Requirement
      • Reliability Point System
      • Payroll Calendar
    • SOP's
      • CXRS -Phone Protocol SOP
      • CXRS-Refund Validations – Phone Team to CS Escalation
      • CXRS-Retention and Save Integrity
      • CXRS-WOW Call SOP
      • Standard Operating Procedures
        • New Orders
        • Upsells & Cross-Sells
        • Refund & Cancellation Policy
        • Order & Shipping Status
        • System Navigation
  • CXRS Team
    • CXRS-Certificate
  • Client Programs
    • Group of Brands
      • Mesa Cookware
        • Product Matrix
        • New Order Script
        • Retention Script
        • Cross Selling Mesa
          • AJK to Mesa Magic Pot
          • Paleo Hacks to Mesa Magic Pot
      • Ava Janes Kitchen
        • AJK Product Combinations
        • Ava Jane's Kitchen Overview
        • Retention Script
        • New Order Script
        • Product Matrix
        • Save Protocol
        • Money Back Guarantee
        • Manual Orders
      • Bright Naturals
        • BN Product Combinations
        • Bright Naturals-Overview
        • New Order Script
        • Retention Script
        • Money Back Guarantee
        • Manual Orders
        • Product Matrix
        • Bright Naturals-Products and Others
          • Bright Naturals Overview
          • Bright Naturals- Subscription Cancellation
          • Bright Naturals-GlucoBalance Pro V2 FAQ's
          • Bright Naturals -Keto Burn FAQ's
          • Bright Naturals-Thyroid Renew FAQ's
      • Earth Echos
        • Earth Echo-Overview
        • Retention Script
        • New Order Script
        • Product Matrix
        • Money Back Guarantee
        • Manual Orders
        • Earth Echo-Products and Others
          • Earth Echo-Cacao Bliss
          • Earth Echo-Cacao Bliss Box
          • Earth Eco-Golden Bliss
          • Earth Echo-Multi- Collagen Peptides
          • Earth Echo-Accessories
          • Earth Echo-Serving Size for each product
          • Earth Echo Loyalty Program FAQ's
          • Earth Echo-Sleep
          • Earth Echo -Shipping
          • Earth Echo-Caffeine
          • Earth Echo-Weight Loss
          • Earth Echo-Too Expensive
          • Earth Echo-Safety
          • Earth Echo-Sweetener
          • Earth Echo-Bitter Taste
          • Earth Echo-Benefits
          • Earth Echo-Recipes
          • Earth Echo-Prop65
          • Earth Echo-Lifestyles
          • Earth Echo-Shopify: BuyGoods
          • Earth Echo Shopify: BuyGoods
          • Earth Echo- Shopify: Taxes
          • Earth Echo-Add to SMS List
          • Earth Echo- Payment over the Phone Guidelines
          • Earth Echo-Save the Sale Process
          • Earth Echo Satisfaction Guarantee Return Requests
          • Earth Echo-Discontinued Products
          • Earth Echo-Standard Responses: Cacao Bliss
          • Earth Echo-Standard Responses: Golden Bliss
          • Earth Echo-Manage Subscriptions
          • Earth Echo-Overview
      • PaleoHacks
        • PaleoHacks & Paleo Plan-Overview
        • Retention Script
        • New Order Script
        • Product Matrix
        • Cook Book List
        • Money Back Guarantee
        • Manual Orders
        • Paleohacks-Other Information
          • PaleoHacks-Can't Find Digital Download Page
          • PaleoHacks & Paleo Plan -Customer Service Overview
          • Paleohacks- Plan Membership
          • Paleohacks-Remove from Recipe Club Membership
          • Paleohacks-Testimonials
          • Paleohacks-Unsubscribe Customer from Maropost
          • Paleoplan -Cancellation SOP
      • PhysioTru
        • PT Product Combinations
        • New Order Script
        • Retention Script
        • Product Matrix
        • Money Back Guarantee
        • Product Matrix
        • Manual Orders
        • PhysioTru -Products and Others
          • Physio Pulse FAQ's
          • Physio Omega FAQ's
          • Physio Flora FAQ's
          • Physio Neuro FAQ's
          • PhysioTru-Physio Collagen FAQ's
          • Physio Vision FAQ's
          • Physio Fit FAQ's
          • Physio Complete
          • General FAQ's
          • Return Policy
          • Order Handling
          • NoFraud Management SOP
          • Shipping Policy
          • Nofraud SOP's
          • Unsubscribe from PhysioTru Emails
      • GOB SOPs
        • PBS
          • (PBS)-How to place a manual order
          • (PBS)-Address Validations
          • (PBS)-Canceling an Unshipped Order
          • (PBS)-How CS Handles Backorders
          • (PBS) - Updating an Address in PBS
          • (PBS) - FAQs
          • (PBS) - How to cancel an order
          • (PBS) -Preshipment
        • Sticky.io
          • (Sticky.io)- How to place a manual order
          • (Sticky.io) - How to Process a Refund
          • (Sticky.io) - Looking Up a Tracking/Order Status
          • (Sticky.io) - Managing Subscriptions in Sticky
          • (Sticky.io) - PayPal Cancellation Email SOP
          • (Sticky.io) - LVT and CS
          • (Sticky.io) - Understanding Order Status
          • (Sticky.io) - Updating an Address on an Order
        • General / Multi-Tool
          • Adverse Reaction SOP
        • Shopify
          • Creating an Order
          • Shopify-How to place a manual order
          • Shopify - Updating an Address in Shopify
          • Shopify - How to Process a Refund
          • Shopify - Looking Up Tracking/Order Status
          • Shopify - Checking Customer Lifetime Value (LTV) Before Refunds
          • Shopify - Managing Subscriptions (via Recharge app)
          • Shopify - Applying Discount Codes (Shopify/ClickBank)
          • Shopify - Shopify Workflows / Blacklist
          • Shopify-Manager: Creating Discount Codes
          • Shopify-Discount Codes
          • Shopify-eGift Cards
        • Recharge
          • Recharge - Managing Subscriptions in Recharge
          • Recharge - Updating an Address in Recharge
          • Recharge-Applying Discount Codes
        • Maropost
          • Maropost - Adding a New Customer to a List
          • Maropost - Do Not Mail List Management
          • Maropost - Editing Customer Contact Fields
          • Maropost - Finding a Customer
          • Maropost - Managing Lists
          • Maropost - Viewing Customer Journeys & Sent Emails
        • Klaviyo
          • Klaviyo - Adding Customers to Segments
          • Klaviyo - Finding a Customer in Klaviyo
          • Klaviyo - Handling Bounced Emails & Spam
          • Klaviyo - Helping Customers Subscribe
          • Klaviyo - Re-sending Missed Messages
          • Klaviyo - Resubscribe Process
        • MemberMouse (WordPress) - Paleoplan Cancellation SOP
        • ClickBank
          • ClickBank - Canceling Subscriptions
          • ClickBank - Checking Customer Lifetime Value (LTV) Before Refunds
          • ClickBank & Shopify-Discount Codes
        • Google Sheets/Shared Docs
          • Google Sheets / Shared Docs - Declined Sales Spreadsheet
        • General / Multi-Tool
          • General / Multi-Tool - Adverse Reaction Handling
          • General / Multi-Tool - Compliance SOP
          • General / Multi-Tool - Handling Customer Requests for Data Deletion / Priva
          • General / Multi-Tool - Internal Tools Knowledge Base
          • General / Multi-Tool - KPI for Customer Service
          • General / Multi-Tool - Order Management & Fulfillment Overview
          • General / Multi-Tool - Scam Complaint SOP
        • Aircall
          • Aircall-(Manager)
        • Others
          • GOB'S-Scam Complain SOP
          • Product Quality Complaint -Process
          • Canceling Unshipped Orders
          • Data Deletion and Privacy Compliance
        • Loyalty/Rewards (Okendo) - Loyalty Lion / Okendo Rewards Program
          • Loyalty and Rewards
          • Earth Echo -Loyalty Program FAQ's
        • PaleoHacks SOP
        • Gorgias
          • Ticket Fields
        • Global Shipping SOP
      • Call Handling Tips
        • Call Flow
        • Mastering STS Ladder
        • Subscription and Save
        • Mastering Sales Offer
    • Upwellness
      • Product Combinations
      • Upwellness Product Matrix
      • UPW New order script
      • UPW Retention Script
      • UPW Moneyback Guarantee
      • Product FAQs
      • Cross Selling Script
      • UPW SOPs
        • Email SOP
        • Shopify SOP
        • SocMed SOP
        • Order SOP
        • UpWellness SOPs
        • Product Status Update
        • Return SOP
        • Chargeback Prevention SOP
        • Escalation Process
        • Processed Order Refund
        • Missing/incorrect/Damaged/Expired Item Process
        • Out of Scope Process
        • Authentication Process
        • Cheque Payment/Refund
      • UPW Tools
        • UltraCart
        • ShipBob
        • Shopify
        • Recharge
        • Tools
        • Email to Phone Handover
        • YOTPO Process
      • UltraCart Order Management
      • Shopify Order Management & Processing SOP
      • Recharge Subscription Management SOP
      • Customer User Portal Guide (UpWellness)
      • Replacements & Order Exceptions Handling SOP
      • Shipping & Delivery Management
      • Process FAQ
        • Refunds, Cancellations & Billing FAQ
        • Orders & Fulfillment Management FAQ
        • Tracking & Returns
        • Payments & Subscriptions
        • Fraud & Unauthorized Orders
        • Amazon / FBA Orders
        • Special Cases FAQ
    • RespiClear
      • Retention Script
      • New Order Script
      • Product Matrix
      • Money Back Guarantee
      • Price Matrix
      • Product Combinations
      • Call Handling Tips
      • RSC SOPs
        • Courier Tracking Guide
    • Inner Botanica
      • New Order Call Flow
      • Objection Handling
      • Product Matrix
      • FAQs - Products
        • Awaken
        • Indulge
        • Stability
      • FAQs - Process
      • Save Protocol
      • Money Back Guarantee
      • LS Intake
  • QA Guidelines
    • GOB QA Guidelines
      • Ava Jane's Kitchen
      • Bright Naturals & PhysioTru
      • Earth Echo
    • UPW QA Guidelines
      • UPW QA Scorecard
    • Chargeback Prevention and Resolution
    • Refund Requests through Email SOP
  • Retention Playbook
    • Mindset
    • Objection Handling
    • Call Journey
    • Cross-selling
    • Retention Ninja Training
      • Value Proposition
      • Closing
    • Product Knowledge
    • Sales Modules
    • Validation and Dispositions
  • QA & Coaching
    • QA Hot Tips
    • FDA,FTC and PCI -Guidelines
      • Compliance - FDA, FTC, PCI
      • Cheat Sheet -FDA & Zero Tolerance Complaint Language
    • QA Insights to Action
  • Training Library
    • New Hires Training
      • Group Of Brands
        • Paleo Hacks
        • Earth Echo
        • Ava Jane's Kitchen
        • PhysioTru
        • Bright Naturals
        • Mesa Cookware
      • RespiClear
      • Email Support
      • Inner Botanica
      • UpWellness
    • WoW Call!
      • GOB-Training Calls
        • Ava Jane's Kitchen-Training Call Samples
        • Bright Naturals-Training Call Samples
        • Earth Echo-Training Call Samples
        • Paleohacks- Training Call Samples
        • PhysioTru-Training Call Samples
      • UpWellness
    • Job Aids
      • Call Form Tutorial
    • Acing Your CSAT!
    • Feedback
    • Process Optimization
      • Documenting the Call
    • Intercom Tool
      • Intercom Basics
      • Intercom: Email Handling (SOP)
      • Intercom Macros
      • Tagging SOP – Consolidated Tags & Definitions NEW
      • Email Refund-Cancellation Flow SOP
      • CS Assist
      • Intercom Tips
    • Ultra Cart
Retention Shield Academy
  • Home
    • Operations Dashboard
      • SLAs & KPIs
        • Ava Jane's Kitchen
        • Earth Echo Foods
        • PhysioTru
        • Paleohacks
        • Bright Naturals
      • Schedule
      • Employee Info
    • Human Resources
      • CXRS-Attendance Policy
      • CXRS-Training Contract
      • CXRS-W8BEN
      • Time Adjustment Request
      • Holiday Pay Eligibility and Attendance Requirement
      • Reliability Point System
      • Payroll Calendar
    • SOP's
      • CXRS -Phone Protocol SOP
      • CXRS-Refund Validations – Phone Team to CS Escalation
      • CXRS-Retention and Save Integrity
      • CXRS-WOW Call SOP
      • Standard Operating Procedures
        • New Orders
        • Upsells & Cross-Sells
        • Refund & Cancellation Policy
        • Order & Shipping Status
        • System Navigation
  • CXRS Team
    • CXRS-Certificate
  • Client Programs
    • Group of Brands
      • Mesa Cookware
        • Product Matrix
        • New Order Script
        • Retention Script
        • Cross Selling Mesa
          • AJK to Mesa Magic Pot
          • Paleo Hacks to Mesa Magic Pot
      • Ava Janes Kitchen
        • AJK Product Combinations
        • Ava Jane's Kitchen Overview
        • Retention Script
        • New Order Script
        • Product Matrix
        • Save Protocol
        • Money Back Guarantee
        • Manual Orders
      • Bright Naturals
        • BN Product Combinations
        • Bright Naturals-Overview
        • New Order Script
        • Retention Script
        • Money Back Guarantee
        • Manual Orders
        • Product Matrix
        • Bright Naturals-Products and Others
          • Bright Naturals Overview
          • Bright Naturals- Subscription Cancellation
          • Bright Naturals-GlucoBalance Pro V2 FAQ's
          • Bright Naturals -Keto Burn FAQ's
          • Bright Naturals-Thyroid Renew FAQ's
      • Earth Echos
        • Earth Echo-Overview
        • Retention Script
        • New Order Script
        • Product Matrix
        • Money Back Guarantee
        • Manual Orders
        • Earth Echo-Products and Others
          • Earth Echo-Cacao Bliss
          • Earth Echo-Cacao Bliss Box
          • Earth Eco-Golden Bliss
          • Earth Echo-Multi- Collagen Peptides
          • Earth Echo-Accessories
          • Earth Echo-Serving Size for each product
          • Earth Echo Loyalty Program FAQ's
          • Earth Echo-Sleep
          • Earth Echo -Shipping
          • Earth Echo-Caffeine
          • Earth Echo-Weight Loss
          • Earth Echo-Too Expensive
          • Earth Echo-Safety
          • Earth Echo-Sweetener
          • Earth Echo-Bitter Taste
          • Earth Echo-Benefits
          • Earth Echo-Recipes
          • Earth Echo-Prop65
          • Earth Echo-Lifestyles
          • Earth Echo-Shopify: BuyGoods
          • Earth Echo Shopify: BuyGoods
          • Earth Echo- Shopify: Taxes
          • Earth Echo-Add to SMS List
          • Earth Echo- Payment over the Phone Guidelines
          • Earth Echo-Save the Sale Process
          • Earth Echo Satisfaction Guarantee Return Requests
          • Earth Echo-Discontinued Products
          • Earth Echo-Standard Responses: Cacao Bliss
          • Earth Echo-Standard Responses: Golden Bliss
          • Earth Echo-Manage Subscriptions
          • Earth Echo-Overview
      • PaleoHacks
        • PaleoHacks & Paleo Plan-Overview
        • Retention Script
        • New Order Script
        • Product Matrix
        • Cook Book List
        • Money Back Guarantee
        • Manual Orders
        • Paleohacks-Other Information
          • PaleoHacks-Can't Find Digital Download Page
          • PaleoHacks & Paleo Plan -Customer Service Overview
          • Paleohacks- Plan Membership
          • Paleohacks-Remove from Recipe Club Membership
          • Paleohacks-Testimonials
          • Paleohacks-Unsubscribe Customer from Maropost
          • Paleoplan -Cancellation SOP
      • PhysioTru
        • PT Product Combinations
        • New Order Script
        • Retention Script
        • Product Matrix
        • Money Back Guarantee
        • Product Matrix
        • Manual Orders
        • PhysioTru -Products and Others
          • Physio Pulse FAQ's
          • Physio Omega FAQ's
          • Physio Flora FAQ's
          • Physio Neuro FAQ's
          • PhysioTru-Physio Collagen FAQ's
          • Physio Vision FAQ's
          • Physio Fit FAQ's
          • Physio Complete
          • General FAQ's
          • Return Policy
          • Order Handling
          • NoFraud Management SOP
          • Shipping Policy
          • Nofraud SOP's
          • Unsubscribe from PhysioTru Emails
      • GOB SOPs
        • PBS
          • (PBS)-How to place a manual order
          • (PBS)-Address Validations
          • (PBS)-Canceling an Unshipped Order
          • (PBS)-How CS Handles Backorders
          • (PBS) - Updating an Address in PBS
          • (PBS) - FAQs
          • (PBS) - How to cancel an order
          • (PBS) -Preshipment
        • Sticky.io
          • (Sticky.io)- How to place a manual order
          • (Sticky.io) - How to Process a Refund
          • (Sticky.io) - Looking Up a Tracking/Order Status
          • (Sticky.io) - Managing Subscriptions in Sticky
          • (Sticky.io) - PayPal Cancellation Email SOP
          • (Sticky.io) - LVT and CS
          • (Sticky.io) - Understanding Order Status
          • (Sticky.io) - Updating an Address on an Order
        • General / Multi-Tool
          • Adverse Reaction SOP
        • Shopify
          • Creating an Order
          • Shopify-How to place a manual order
          • Shopify - Updating an Address in Shopify
          • Shopify - How to Process a Refund
          • Shopify - Looking Up Tracking/Order Status
          • Shopify - Checking Customer Lifetime Value (LTV) Before Refunds
          • Shopify - Managing Subscriptions (via Recharge app)
          • Shopify - Applying Discount Codes (Shopify/ClickBank)
          • Shopify - Shopify Workflows / Blacklist
          • Shopify-Manager: Creating Discount Codes
          • Shopify-Discount Codes
          • Shopify-eGift Cards
        • Recharge
          • Recharge - Managing Subscriptions in Recharge
          • Recharge - Updating an Address in Recharge
          • Recharge-Applying Discount Codes
        • Maropost
          • Maropost - Adding a New Customer to a List
          • Maropost - Do Not Mail List Management
          • Maropost - Editing Customer Contact Fields
          • Maropost - Finding a Customer
          • Maropost - Managing Lists
          • Maropost - Viewing Customer Journeys & Sent Emails
        • Klaviyo
          • Klaviyo - Adding Customers to Segments
          • Klaviyo - Finding a Customer in Klaviyo
          • Klaviyo - Handling Bounced Emails & Spam
          • Klaviyo - Helping Customers Subscribe
          • Klaviyo - Re-sending Missed Messages
          • Klaviyo - Resubscribe Process
        • MemberMouse (WordPress) - Paleoplan Cancellation SOP
        • ClickBank
          • ClickBank - Canceling Subscriptions
          • ClickBank - Checking Customer Lifetime Value (LTV) Before Refunds
          • ClickBank & Shopify-Discount Codes
        • Google Sheets/Shared Docs
          • Google Sheets / Shared Docs - Declined Sales Spreadsheet
        • General / Multi-Tool
          • General / Multi-Tool - Adverse Reaction Handling
          • General / Multi-Tool - Compliance SOP
          • General / Multi-Tool - Handling Customer Requests for Data Deletion / Priva
          • General / Multi-Tool - Internal Tools Knowledge Base
          • General / Multi-Tool - KPI for Customer Service
          • General / Multi-Tool - Order Management & Fulfillment Overview
          • General / Multi-Tool - Scam Complaint SOP
        • Aircall
          • Aircall-(Manager)
        • Others
          • GOB'S-Scam Complain SOP
          • Product Quality Complaint -Process
          • Canceling Unshipped Orders
          • Data Deletion and Privacy Compliance
        • Loyalty/Rewards (Okendo) - Loyalty Lion / Okendo Rewards Program
          • Loyalty and Rewards
          • Earth Echo -Loyalty Program FAQ's
        • PaleoHacks SOP
        • Gorgias
          • Ticket Fields
        • Global Shipping SOP
      • Call Handling Tips
        • Call Flow
        • Mastering STS Ladder
        • Subscription and Save
        • Mastering Sales Offer
    • Upwellness
      • Product Combinations
      • Upwellness Product Matrix
      • UPW New order script
      • UPW Retention Script
      • UPW Moneyback Guarantee
      • Product FAQs
      • Cross Selling Script
      • UPW SOPs
        • Email SOP
        • Shopify SOP
        • SocMed SOP
        • Order SOP
        • UpWellness SOPs
        • Product Status Update
        • Return SOP
        • Chargeback Prevention SOP
        • Escalation Process
        • Processed Order Refund
        • Missing/incorrect/Damaged/Expired Item Process
        • Out of Scope Process
        • Authentication Process
        • Cheque Payment/Refund
      • UPW Tools
        • UltraCart
        • ShipBob
        • Shopify
        • Recharge
        • Tools
        • Email to Phone Handover
        • YOTPO Process
      • UltraCart Order Management
      • Shopify Order Management & Processing SOP
      • Recharge Subscription Management SOP
      • Customer User Portal Guide (UpWellness)
      • Replacements & Order Exceptions Handling SOP
      • Shipping & Delivery Management
      • Process FAQ
        • Refunds, Cancellations & Billing FAQ
        • Orders & Fulfillment Management FAQ
        • Tracking & Returns
        • Payments & Subscriptions
        • Fraud & Unauthorized Orders
        • Amazon / FBA Orders
        • Special Cases FAQ
    • RespiClear
      • Retention Script
      • New Order Script
      • Product Matrix
      • Money Back Guarantee
      • Price Matrix
      • Product Combinations
      • Call Handling Tips
      • RSC SOPs
        • Courier Tracking Guide
    • Inner Botanica
      • New Order Call Flow
      • Objection Handling
      • Product Matrix
      • FAQs - Products
        • Awaken
        • Indulge
        • Stability
      • FAQs - Process
      • Save Protocol
      • Money Back Guarantee
      • LS Intake
  • QA Guidelines
    • GOB QA Guidelines
      • Ava Jane's Kitchen
      • Bright Naturals & PhysioTru
      • Earth Echo
    • UPW QA Guidelines
      • UPW QA Scorecard
    • Chargeback Prevention and Resolution
    • Refund Requests through Email SOP
  • Retention Playbook
    • Mindset
    • Objection Handling
    • Call Journey
    • Cross-selling
    • Retention Ninja Training
      • Value Proposition
      • Closing
    • Product Knowledge
    • Sales Modules
    • Validation and Dispositions
  • QA & Coaching
    • QA Hot Tips
    • FDA,FTC and PCI -Guidelines
      • Compliance - FDA, FTC, PCI
      • Cheat Sheet -FDA & Zero Tolerance Complaint Language
    • QA Insights to Action
  • Training Library
    • New Hires Training
      • Group Of Brands
        • Paleo Hacks
        • Earth Echo
        • Ava Jane's Kitchen
        • PhysioTru
        • Bright Naturals
        • Mesa Cookware
      • RespiClear
      • Email Support
      • Inner Botanica
      • UpWellness
    • WoW Call!
      • GOB-Training Calls
        • Ava Jane's Kitchen-Training Call Samples
        • Bright Naturals-Training Call Samples
        • Earth Echo-Training Call Samples
        • Paleohacks- Training Call Samples
        • PhysioTru-Training Call Samples
      • UpWellness
    • Job Aids
      • Call Form Tutorial
    • Acing Your CSAT!
    • Feedback
    • Process Optimization
      • Documenting the Call
    • Intercom Tool
      • Intercom Basics
      • Intercom: Email Handling (SOP)
      • Intercom Macros
      • Tagging SOP – Consolidated Tags & Definitions NEW
      • Email Refund-Cancellation Flow SOP
      • CS Assist
      • Intercom Tips
    • Ultra Cart
  • More
    • Home
      • Operations Dashboard
        • SLAs & KPIs
          • Ava Jane's Kitchen
          • Earth Echo Foods
          • PhysioTru
          • Paleohacks
          • Bright Naturals
        • Schedule
        • Employee Info
      • Human Resources
        • CXRS-Attendance Policy
        • CXRS-Training Contract
        • CXRS-W8BEN
        • Time Adjustment Request
        • Holiday Pay Eligibility and Attendance Requirement
        • Reliability Point System
        • Payroll Calendar
      • SOP's
        • CXRS -Phone Protocol SOP
        • CXRS-Refund Validations – Phone Team to CS Escalation
        • CXRS-Retention and Save Integrity
        • CXRS-WOW Call SOP
        • Standard Operating Procedures
          • New Orders
          • Upsells & Cross-Sells
          • Refund & Cancellation Policy
          • Order & Shipping Status
          • System Navigation
    • CXRS Team
      • CXRS-Certificate
    • Client Programs
      • Group of Brands
        • Mesa Cookware
          • Product Matrix
          • New Order Script
          • Retention Script
          • Cross Selling Mesa
            • AJK to Mesa Magic Pot
            • Paleo Hacks to Mesa Magic Pot
        • Ava Janes Kitchen
          • AJK Product Combinations
          • Ava Jane's Kitchen Overview
          • Retention Script
          • New Order Script
          • Product Matrix
          • Save Protocol
          • Money Back Guarantee
          • Manual Orders
        • Bright Naturals
          • BN Product Combinations
          • Bright Naturals-Overview
          • New Order Script
          • Retention Script
          • Money Back Guarantee
          • Manual Orders
          • Product Matrix
          • Bright Naturals-Products and Others
            • Bright Naturals Overview
            • Bright Naturals- Subscription Cancellation
            • Bright Naturals-GlucoBalance Pro V2 FAQ's
            • Bright Naturals -Keto Burn FAQ's
            • Bright Naturals-Thyroid Renew FAQ's
        • Earth Echos
          • Earth Echo-Overview
          • Retention Script
          • New Order Script
          • Product Matrix
          • Money Back Guarantee
          • Manual Orders
          • Earth Echo-Products and Others
            • Earth Echo-Cacao Bliss
            • Earth Echo-Cacao Bliss Box
            • Earth Eco-Golden Bliss
            • Earth Echo-Multi- Collagen Peptides
            • Earth Echo-Accessories
            • Earth Echo-Serving Size for each product
            • Earth Echo Loyalty Program FAQ's
            • Earth Echo-Sleep
            • Earth Echo -Shipping
            • Earth Echo-Caffeine
            • Earth Echo-Weight Loss
            • Earth Echo-Too Expensive
            • Earth Echo-Safety
            • Earth Echo-Sweetener
            • Earth Echo-Bitter Taste
            • Earth Echo-Benefits
            • Earth Echo-Recipes
            • Earth Echo-Prop65
            • Earth Echo-Lifestyles
            • Earth Echo-Shopify: BuyGoods
            • Earth Echo Shopify: BuyGoods
            • Earth Echo- Shopify: Taxes
            • Earth Echo-Add to SMS List
            • Earth Echo- Payment over the Phone Guidelines
            • Earth Echo-Save the Sale Process
            • Earth Echo Satisfaction Guarantee Return Requests
            • Earth Echo-Discontinued Products
            • Earth Echo-Standard Responses: Cacao Bliss
            • Earth Echo-Standard Responses: Golden Bliss
            • Earth Echo-Manage Subscriptions
            • Earth Echo-Overview
        • PaleoHacks
          • PaleoHacks & Paleo Plan-Overview
          • Retention Script
          • New Order Script
          • Product Matrix
          • Cook Book List
          • Money Back Guarantee
          • Manual Orders
          • Paleohacks-Other Information
            • PaleoHacks-Can't Find Digital Download Page
            • PaleoHacks & Paleo Plan -Customer Service Overview
            • Paleohacks- Plan Membership
            • Paleohacks-Remove from Recipe Club Membership
            • Paleohacks-Testimonials
            • Paleohacks-Unsubscribe Customer from Maropost
            • Paleoplan -Cancellation SOP
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