Playbook Maintenance Notes

Issues found while consolidating the 35 SOPs. Resolve these in the original docs and Airtable.

Missing written SOPs

• SOP 25 (Synovus chargeback won/lost): the linked Google Doc is empty.

• SOPs 21, 23, 33, 27, 24 are video-only with no written doc (Clickbank refunds, committed coaches, FB ad comments, PayPal disputes, chargeback automation sheet).

• SOP 34 links to a customer-facing supplement guide PDF, not an SOP. It lists TestoChews at 750mg ashwagandha, while SOP 35 says 800mg. Confirm which is correct.

Content to fix in the original docs

• SOP 1: contains the placeholder “Insert link to Loom SOP” with no link.

• SOPs 7, 6, 8, 9: the Checkout Champ campaign name is cut off (“Customer Service (rey”).

• SOP 6: step 1 says to search for declines, which looks copied from another SOP (the ACH SOP says to search for your customer).

• SOP 19: lists Sticky.io as the asset needed, but the SOP is for Checkout Champ.

• SOP 26: doc title reads “How to How to…”; also confirm the step that says to click “Closed Chargebacks”.

Airtable vs. doc mismatches

• Loom links: the SOP 16 doc links to the Jetpack video, and the SOP 17 and 32 docs have their Loom links swapped. This playbook uses the Airtable links.

• SOP 7: Airtable owner is Joewinder, but the doc says it was created by Kyle Graham.

• SOP 15: the doc also requires Sticky.io, which isn't listed in Airtable Requirements.

• Last Updated dates in several doc headers don't match Airtable (e.g., many docs show 5/12/2026 or 6/3/2026). This playbook uses the Airtable dates.

• Several doc titles differ slightly from the Airtable SOP names; this playbook uses the Airtable names. Two Airtable typos were corrected here (“Freskdesk” and “How to checked Stamped.io questions”).