Hello, my name is [Agent Name], calling from Live Anabolic Customer Support. I must advise that this call is being recorded for quality assurance and training purposes.

The reason for my call is to assist with your recent inquiry regarding [product/order]. May I confirm I am speaking with [Customer Full Name]? Can you confirm your shipping address to validate your account?

* Account validation is not required on a disconnected call *

Thank you for calling Live Anabolic Customer Support—your partner in men’s health and performance. My name is [Agent Name]. How can I help you today?

Customer: “I want to cancel.”

Agent:

I can help with that. Let me pull up your account so I can review your order and make sure we take the best next step for you.

May I have your full name and phone number?

And for security, can you confirm your email and shipping address?

Thank you—I’ve got your account right here.

I’m showing an order placed on [date] for [product] totaling [amount]. It was part of our Subscribe & Save program, which gives you a discount on every shipment, alongside your access to the [Program/Bundle Name, e.g., Fit After 50 / Ripped After 40] workout system.

Customer: “Yes, I want to cancel.”

Absolutely—I can help with that. Before we proceed, may I ask—how has [Name of Product, e.g., Anabolic Reload / TestoGreens MAX] been working for you so far?

[Allow customer to provide feedback without interruption]

Thank you for sharing that — that really helps.

Just so I can better understand your experience, may I ask a few quick questions about how things have been going with your fitness and performance goals?

• "What made you decide to try [Product Name] originally?"

• "What specific health or performance results were you hoping it would help with?"

• "How long have you been taking [Product Name] daily as directed?"

• "Have you noticed any positive changes, even small ones—like better energy, stamina, or workout recovery?"

• "Besides this concern, are there any other vitality or physical goals you're looking to improve right now?"

• "Are you currently looking to address any of the following?"

    - Energy levels, afternoon fatigue, or stamina

    - Natural testosterone support or libido & bedroom performance

    - Stubborn belly fat, metabolism, or appetite control

    - Muscle strength, workout recovery, or joint comfort

    - Deep sleep, stress management, or prostate health

• If the order is outside the 365-day MBG: Transition to Refund Requests Outside 365-Day MBG.

• If the order is within the 365-day MBG: Transition to Save Step 1 - Educate and Proper Solution

"Thank you for explaining that. I understand your concern. I want to be transparent with you. Our ironclad 100% money-back guarantee covers orders up to 365 days from delivery, and this purchase is outside that window.

While I’m not able to issue a direct refund in this case, my goal is to make sure you still feel supported and get real value from your initial investment in your health.

Many men reach out around this time because [Product Name] works gradually, and it can take a little consistency before they notice the full benefits. If you'd like, I can walk through how to get the most from what you have."

(Provide targeted advice on how to maximize the products they currently have—e.g., proper timing with meals, pairing with hydration, or consistent daily usage for nutrient accumulation.)

[Gracefully bring the call to a close.]

If customer threatens chargeback:  "I understand why you’d consider that. My goal is to resolve this with you here so you don’t have to go through that extra process.

As a courtesy, I can offer a Live Anabolic store credit for $[Initial purchase minus taxes and shipping fee], which you can use whenever you’re ready—either to reorder or to try something else.

“Shall we proceed?”

[Gracefully bring the call to a close.]

I completely understand your concern.

Educate the customer! (tailor fit the education to the concern of the customer, use suggested script below if it’s aligned to their concern)

Many men reach out before they've had the opportunity to see the full benefits of [Product Name]. Because every man's metabolism, hormone levels, and starting point are unique, results can vary depending on age, overall health, daily consistency, and lifestyle.

Most of our members begin seeing noticeable, lasting improvements in their energy, workout recovery, or vitality after consistent daily use over several weeks as key nutrients build up in their system.

Since you've already started supporting your [Energy / Testosterone / Muscle Recovery / Prostate / Weight Loss] goals, I'd hate for you to stop before giving your body a fair opportunity to experience the full transformation.

Trial Close:

"Based on what we've discussed, do you feel comfortable continuing with [Product Name] and giving this solution a try?"

If Customer Says Yes: Proceed to Cross-Sell & Product

If Customer Says No: Transition to Gift Card

No: It didn’t work the way I expected.

“Thank you for letting me know — I understand.”

Educate the customer!

"One option a lot of our members choose in this situation is pivoting to a formula that targets a different side of male performance."

One option a lot of customers choose in this situation is (Cross Sell 1).
Since (HERO Product) works on (main benefits), our Live Anabolic coaches actually recommend pairing it with (Cross Sell 1)  to help (Cross-Sell Reason).

[Gift Card offer - 50% of Refund Value]

"To help you continue making progress without losing the value of your original purchase, I can issue an immediate Live Anabolic Store Credit of $[50% of Refund Value] to your account. You keep the full value of your original purchase, and you can apply it toward [Cross-Sell Product 1] or any other Live Anabolic product. Would you like me to set that up for you today?"

Yes: “Great, I’ll process that for you now.”

(While processing the credit, proceed to present Cross-Sell options)

No: I just want a refund 

[Gift Card offer - 100% of Refund Value]

Before we proceed, I do have one more option that allows you to keep the full value of your purchase.

I can place the entire amount as a Live Anabolic Store Credit of $[100% of Purchase Value] on your account.

This way you don’t lose ANY value, and you can use the credit anytime toward [Cross-Sell Product 1] or any other Live Anabolic formula whenever you're ready.

Do you want me to set that up for you today?"

No: I just want a refund  [transition to next save step]

If customer says: Yes

Great! I’ll process that for you now.

While processing the credit, proceed with the cross sell.

"I completely understand. Natural supplements work gradually as your body accumulates nutrients—especially for testosterone, prostate, and blood flow support. To make this easier, I can issue a 30% courtesy refund of $XX.XX right back to your card. There’s nothing to return, and you keep the full supply you already have. Remember, our 365-Day Money-Back Guarantee always backs you, so this gives you a chance to continue taking it at a lower cost and give your body the full 60–90 days to show real results risk-free."

Trial Close: I’ll go ahead and process the refund for you, okay?

If Customer Says YES:

"Great! I'll process the $XX.XX refund now. You’ll see it on your payment method 7–10 business days.”

If Customer Says No:

“That’s completely fair. Before we wrap up, may I share one last option with you?” [transition to next save step]

"As a final courtesy, I can apply a 50% refund of $XX.XX, and you keep the product—no return shipping, no hassle. That way, you get half your money back, keep the full supply, and can continue your regimen without feeling like it was a wasted investment. 

Can I go ahead and take care of that for you now?"

If Yes

“Great. I’ll issue the $XX.XX refund now. You’ll see it on your card within 7–10 business days.”

Proceed to cross-sell offer —

If No

Thank you for taking the time to speak with me. I'll go ahead and process your full refund as requested. Just as a quick reminder, under our 365-day guarantee, refunds cover the product cost once returned to our warehouse. Once received, processing takes 7 to 10 business days.

Before we wrap up, is there anything else I can assist you with today? We appreciate you giving Live Anabolic a try.

I’m really sorry to hear about your experience, and thank you for letting us know. Your safety is extremely important to us, and I’d like to document this properly so our Quality and Compliance Team can review it right away.

To make sure we capture this accurately, may I ask you a few questions?

Clarifying Questions

• What specific reaction or concern did you experience?

• When did the reaction occur?

• Were you taking any other supplements, medications, or products at the same time?

• Do you have any known allergies or sensitivities that may be relevant?

Thank you for sharing that with me. I’ll ensure this information is documented and escalated to our internal team for further review.

As a courtesy, I can offer a RespiClear store credit in the amount of $[amount]. There’s no need to return the product.

[customer declines, process refund]

"Thank you again for allowing Live Anabolic to support your fitness and health goals.

If you ever have questions about workouts, nutrition, or supplement timing, please reach out to us. We’re always here to support your journey.

My name is [Agent Name], and it’s been a pleasure assisting you today. Have a great day and keep living anabolic!"