KK/IC Coupon Generation & Payment Link

Video Overview

The video provides a step-by-step demonstration of how to generate coupon codes for the Konnektive platform and how to create a pay/checkout link that can be shared with customers to let them complete their payment details.

What Agents Can Learn

• Coupon Code Generation:

• Selecting Orders: Agents learn how to navigate to incoming orders from the Konnektive platform within the open conversation interface.
• Initiating Process: Agents choose an admin reason for initiating a refund (e.g., 100% refund).
• Choosing Coupon vs. Refund: The system offers two options: a standard monetary refund or generating a coupon.
• Setting Amounts: Coupon values are fixed amounts rather than percentage-based and cannot exceed the total price of the original order.
• Confirmation & Notes: Agents must confirm the disposition and have the option to add internal notes to be displayed under the order details.

• Pay / Checkout Link Creation:

• Generating Links: Agents can select a product along with its quantity to automatically generate a checkout link.
• Sharing with Customers: The generated link can be sent to customers via email or chat, allowing them to fill out their payment details directly.

• Customer Checkout Experience:

Applying Discounts: Customers opening the checkout link will see their selected product and quantity.
• Redeeming Coupons: Customers can apply the provided dollar-off discount code during their checkout process.