Cross Selling Script

Cross-Sell Offer 1 | Primary Cross-Sell

Call Handling: Gently guide the customer by connecting the recommendation directly to their stated concern. This should feel like problem-solving, not selling. Speak with calm confidence and empathy.

I understand that [original product] didn’t deliver the results you were hoping for. That can be frustrating, especially when you’re trying to do the right thing for your health.

Many customers in a similar situation have had better results when they added [Primary Cross-Sell Product], because it helps support [insert primary benefit that removes the blocker].

When [insert benefit, e.g. digestion is improved or inflammation is reduced], the body can better absorb and respond to nutrients, which allows supplements to work more effectively.

To really give it a fair chance, most customers start with a 3-bottle supply so the body has about 6 to 8 weeks to adjust. Normally it’s [regular price], but today I can offer 20 percent off, bringing it to [discounted price]. And of course, it’s fully covered by our 60-day money-back guarantee.

Customer: No
Agent: No problem at all. We can set you up for 1 bottle so you can try it out.

Customer: Ok
Yes: Perfect. I’ll go ahead and set that up for you now.

– [Offer Subscription]--

We can set it up as a subscription so you don’t run out, or as a one-time order if you prefer. Which option would you like to go with?

Customer: Yes
Agent:: Perfect. I’ll go ahead and set that up for you now.

Customer: No
Agent: No problem at all. Let me share one more option that may also help.

Cross-Sell Offer 2 | Backup Cross-Sell

Call Handling: Maintain a supportive tone. This option should feel like a lighter or alternative path, not pressure.

I completely understand. Another option that may be helpful is [Backup Cross-Sell Product].

This product supports [insert secondary benefit], which plays a big role in [insert customer concern]. When this area is supported, many customers notice improvements even if other products didn’t work as expected.

It works well because [insert simple explanation of why it helps], helping the body get back into balance.

Just like before, most customers start with a 3-bottle supply so they can really see how their body responds over several weeks. With today’s 20 percent discount, the total would be [discounted price], and it’s also protected by our 60-day guarantee.

Customer: No
Agent: No problem at all. We can set you up for 1 bottle so you can try it out.

Customer: Ok
Yes: Perfect. I’ll go ahead and set that up for you now.

– [Offer Subscription]--

We can set it up as a subscription so you don’t run out, or as a one-time order if you prefer. Which option would you like to go with?

Customer: Yes
Agent:: Perfect. I’ll go ahead and set that up for you now.

Customer: No
Agent: No problem at all. Let me share one more option that may also help.

Generic Cross-Sell | Universal Add-On

Call Handling: This should feel like a helpful add-on, not a last attempt to sell. Keep it light, reassuring, and benefit-focused.

Before we wrap up, I also want to mention [Generic Cross-Sell Product], because it supports overall wellness in a way that pairs well with almost any routine.

It helps with [insert broad benefits such as clean energy, mental clarity, digestion, or liver support], which can make it easier to stay consistent and feel results sooner.

Many customers like this option because they notice benefits quickly, and it fits easily into their daily routine.

Most customers start with a 3-pack supply so they have enough time to really experience the benefits. With today’s 20 percent discount, it would be [discounted price], and it’s fully covered by our 60-day money-back guarantee.

Customer: No
Agent: No problem at all. We can set you up for 1 bottle so you can try it out.

Customer: Ok
Yes: Perfect. I’ll go ahead and set that up for you now.

– [Offer Subscription]--

We can set it up as a subscription so you don’t run out, or as a one-time order if you prefer. Which option would you like to go with?

Customer: Yes
Agent:: Perfect. I’ll go ahead and set that up for you now.

Customer: No

Agent: No problem at all. I appreciate you taking the time to talk through your options with me.