MMD's Gift Card Creation Flow

Video Overview

The video demonstrates the gift card creation process for Miami MD within the Delegate platform and Vrio store. Unlike standard processes where amounts are entered manually, Miami MD uses a percentage-based creation flow that requires manual administrative review and approval.

What Agents Can Learn

• Percentage-Based Gift Card Selection:

• Agents cannot enter custom gift card values freely.
• Cards must be issued based on specific percentage choices (e.g., 30% or 50% of the original order value).

• Admin Review Process:

• Submitting a gift card request does not immediately issue the card to the customer.
• Requests are sent to an administrator who reviews, approves, or declines them.
• The review process takes a couple of days.
• Once processed and approved, the customer receives an email directly in their inbox.

• Checking Gift Card Status:

• Agents can check the status of a request under the Generated Gift Cards section.
• This section details the gift card ID, amount, balance, and current status (e.g., "pending").
• Agents can use the Refresh button within this section to pull real-time status updates if a customer inquires.

• Consistency Across Interfaces:

• The process remains identical whether initiated through the Intercom side panel or directly within the Vrio store interface.