New Order Script
New Order Script
Call Handling:
Tonality is warm and friendly _________________
Remember to smile!
Thank you for calling NuVestra Customer Service. My name is (agent name) on a recorded line. How can I support your wellness goals today?
Customer: It’s (name)…I‘m calling to place an order for ___________
You: Perfect! (customer's name) I can help you with that.
Call Handling:
Stay curious and conversational - not scripted.
Listen fully before responding; avoid interrupting.
Educate with 1-2 key benefits tailored to the product mentioned.
You: Before we finalize your order, may I ask what motivated you to try ArterioRestore?
[listen actively for customer feedback]
You: That's great to hear. Just so you know, ArterioRestore is a daily dietary supplement designed to support cardiovascular wellness, healthy circulation, and arterial function.
It's formulated with four carefully selected ingredients: bergamot, nattokinase, rutin, and gotu kola.
ArterioRestore is designed to be part of a consistent daily routine, with two capsules taken daily with water, preferably with a meal.
Call Handling:
Position savings as customer benefit
Emphasize flexibility (pause/skip anytime).
Keep the tone light.
If declined, pivot smoothly to the next upsell.
Since ArterioRestore is designed to be part of your daily routine, let's make sure you have enough supply to stay consistent.
We currently have a promotion for NEW/REPEAT customers where we're able to offer [X]% off.
I can set you up with a 6-bottle supply, which gives you a longer supply and our best value per bottle, or 3 bottles for $XX.XX, which gives you a good balance between savings and supply.
Would you prefer the 6-bottle supply, or would you like to start with 3 bottles?
Yes – Perfect! I'll go ahead and set you up with the 6/3-bottle ArterioRestore supply for $XX.XX.
No – No problem at all. I can set you up with 1 bottle of ArterioRestore for $XX.XX, with your [X]% discount.
Proceed to Upsell 2: Subscribe & Save
Call Handling:
Position Subscribe & Save around convenience and maintaining a consistent supply. Keep the transition natural because the customer has already agreed to purchase ArterioRestore.
Before I finalize everything, there's one more option I'd like to make you aware of.
We have our Subscribe & Save option, which allows you to receive ArterioRestore automatically, so you don't have to remember to place another order when you're running low.
Since you're getting [6/3/1] bottles today, we can schedule your next shipment for [6/3/1] months from now, so you have a consistent supply without having to worry about reordering.
Would you like me to set up your ArterioRestore on Subscribe & Save?
Yes – Perfect. I'll set that up for you. Your next shipment will be [6/3/1] bottles, scheduled for [DATE].
No – No problem at all. We'll keep your current order as a one-time purchase.
Proceed to Close the Call.
Call Handling:
Leave a positive final impression by reinforcing trust and connection with the brand.
Perfect, [Customer Name]. Let me quickly recap your order for you.
You're receiving [6/3/1] bottle(s) of ArterioRestore for $XX.XX.
[If subscription]: Your order is also enrolled in Subscribe & Save, with your next shipment scheduled for [DATE].
[If no subscription]: This is a one-time purchase, and there will be no automatic future shipments.
Remember, ArterioRestore is designed to be taken consistently as part of your daily wellness routine.
Thank you for choosing NuVestra, [Customer Name]. My name is [Agent Name], and it was a pleasure assisting you today. We appreciate your business and wish you continued health and wellness.