Call Handling: Tonality is warm and friendly ____________________
Remember to smile!
You: Thank you for calling Earth Echo Foods. This is (agent name) on a recorded line, here to support your wellness journey. May I have your first name?
Customer: It’s (name)…I‘m calling to place an order for ___________
You: Perfect! (customers name) I can help you with that.
Call Handling: Stay curious and conversational - not scripted.
Listen fully before responding; avoid interrupting.
Educate with 1-2 key benefits tailored to the product mentioned.
You: Before I set up the order, can I ask–what interested you most about our [product name]?
Is it for everyday wellness, a specific health goal, or just to try something new?
You: That’s great! Just so you know, our [product name] is [short benefit statement customized by product-below]:
Cacao Bliss: Rich cacao blend with superfoods like turmeric, cinnamon, and MCTs. Supports mood, energy, and curbs sugar cravings while satisfying chocolate indulgence.
Golden Bliss: Turmeric-based blend with 12 superfoods and adaptogens. Helps reduce inflammation, manage stress, and support relaxation.
Multi Collagen Peptides: Hydrolyzed collagen to strengthen hair, skin, nails, and joints while supporting lean muscle and gut health.
You: Customers tell us they love [product name] because it’s not like anything you’ll find in stores— it’s crafted with clean, functional ingredients designed to taste amazing while fueling your body and mind.
Call Handling: Position savings as customer benefit
Emphasize flexibility (pause/skip anytime).
Keep the tone light.
If declined, pivot smoothly to the next upsell.
Customer: I only want 1 to try it out.
You: Totally understand — a lot of customers start with one. Most choose our Subscribe & Save option because it gives you up to 30% off every order and ensures you never run out. It’s super flexible–you can pause, skip, or cancel anytime with no hassle.
Plus, since we’re on the phone together, I can apply my personal discount to take an additional $20 off today–so your [product name] subscription comes to $XX.XX instead of the one-time price of [regular price]. Would you like me to set this order up on subscription so you can lock in the savings?
Yes – Subscription: Perfect! I’ll get you started so you’ll always have [product name] on hand at the discounted price.
No – Declines Subscription: No problem, let me share another way you can save.
Call Handling: Present bundle as added value + flavor discovery.
Emphasize variety, not “more product.”
You: You can also save by upgrading to a bundle. Instead of paying full price for single items, you get the whole bundle at a discount. We have 3 to choose from:
1st Bundle Option - Beauty Boost Bundle: Includes 1 bag each of the Cacao Bliss, Golden Bliss, and Multi Collagen Peptides. This bundle promotes a radiant complexion and natural energy. All of our products are dairy, gluten and soy free plus they’re keto friendly. Online the bundle is $156.50 with our subscribe and save, but today I can apply my discount for an additional $20 off, reducing it to $136.50 and we can set the delivery up for 30, 60, or 90-days. Would you like me to set this up as a subscription so you can lock in the savings?
Yes – Subscription: Perfect! I’ll get you started so you’ll always have [product name] on hand at the discounted price.
No – Declines Subscription: No problem. [pivot to next bundle option]
2nd Bundle Option - Weight Loss Bundle: Our Weight Loss Bundle is easier on the budget but still really powerful. One of the most popular is pairing Cacao Bliss with Golden Bliss—because together they help support cravings, metabolism, energy, and digestion throughout the day.
It’s normally $125.22, but right now it’s just $105.22 for a one-time purchase. Would you like me to add that bundle to your order so you can still enjoy the benefits at a lower cost?
Yes: Perfect! I’ll process $105.22 for the order and we’ll get that right out to you, ok?
No: No problem.
3rd Bundle Option - Immunity Bundle: Many customers who pass on the other bundles love the Immunity Bundle because it delivers results they can actually see and feel. Our Immunity Bundle combines Cacao Bliss with Multi Collagen Peptides. Cacao Bliss provides powerful antioxidants to defend your immune system, while the collagen works from the inside out to promote smoother, firmer-looking skin—especially in the face and neck—along with stronger hair, nails, and joint support.
Right now, it’s $105.22 instead of the normal $125.22 for a one-time purchase. Can I add that bundle to your order so you can start seeing and feeling the benefits?
Yes: Perfect! I’ll process $105.22 for the order and we’ll get that right out to you, ok?
No: No problem.
Call Handling: Keep it light.
Frame as added value and inspiration, not a sales push.
If the customer says no, pivot smoothly to the next option.
Since you’re ordering today, I also wanted to share a couple of customer favorites that make using [main product] even easier and more enjoyable.
Option 1 – Frother
Many customers add our Earth Echo Frother, which blends powders into a smooth, creamy texture without any grit. It works with any of our superfood blends, and it’s perfect if you enjoy lattes or hot drinks. It’s regularly $14.99, but I can add it to your order at a discount for $12, ok?
Yes: Perfect, I’ll add the Frother to your order.
No: No problem, let me share another option.
Option 2 – Shaker
Another popular accessory is our Earth Echo Shaker. It’s portable and perfect for mixing powders with water or ice for cold shakes and smoothies. Customers love it for on-the-go convenience. It’s regularly $24.99, but I can add it to your order at a discount for $21, ok?
Yes: Great, I’ll add the Shaker to your order.
No: Totally fine, I have one more option to share.
Option 3 – Cookbook
A lot of customers also enjoy the Cacao Lover’s Cookbook. It includes a variety of cacao-based recipes that help you get the most out of Cacao Bliss in fun and creative ways. It’s regularly $9.99, but I can add it to your order at a discount for $8, ok?
Yes: Excellent, I’ll add the cookbook to your order.
No: No problem at all—I just wanted to share a few of our most-loved add-ons in case they’re helpful.
Call Handling: Leave a positive final impression by reinforcing trust and connection with the brand.
Speak slowly, keep tone calm and neutral, not salesy.
Thank you again for giving us the chance to be part of your kitchen.
If you ever have questions, recipe ideas, or just want to share how you’re using the products, we’d love to hear from you. My name is [Agent], and it’s been a pleasure assisting you today.
Wishing you abundant health and happiness.