Tracking & Returns FAQ

What if the customer does not have a return tracking number?

Agents should verify return details via:

• ShipBob → Order → Associated Return

If no return tracking information is shown, the refund process cannot proceed until valid tracking details are provided and verified.

Are Return-to-Sender (RTS) orders automatically refunded?

No. RTS (Return-to-Sender) orders are not automatically refunded and must be reviewed individually before any action is taken.

When should return labels be provided?

Return labels are not provided to customers.

Can refunds be issued without requiring a return?

Yes, in exceptional cases only, such as escalated or irate customers, refunds may be granted without requiring the return of goods.