You: Thank you for calling RespiClear. This is (Agent Name) on a recorded line — how may I support you today? May I have your first name, please?

Customer: It’s (name)…I‘m calling to place an order for ___________

You: Perfect! (customers name) I can help you with that. 

You:  Before I place your order, may I ask what interested you in RespiClear today? Are you looking to support a specific health goal or just exploring for the first time?

You:  That’s great to hear. RespiClear supplements are designed to support your health when taken consistently. Many customers choose them because they’re non-prescription and made with carefully selected ingredients to support the body naturally.

You: Many customers appreciate RespiClear because it fits easily into their daily routine and focuses on long-term wellness support rather than quick fixes. 

Customer: I only want 1 to try it out. 

You: “I understand. Many customers start with one, but choose Subscribe & Save for the savings. It offers 20% off, supports consistent use, and you can pause or cancel anytime.”

“I can also apply an additional 10% courtesy discount today, bringing the price to [price] and saving you [amount] compared to a one-time purchase.”

Would you like me to set this up on Subscribe & Save so you can take advantage of the savings?

Yes – Subscription: Great! I’ll get you started so you’ll have UpWellness delivered at the discounted rate, with full flexibility to make changes anytime.

No – Declines Subscription: No problem, let me share another way you can save. 

You: “To keep things simple, many customers choose a bundle so they don’t have to reorder too soon. Our 6-unit bundle is the best value and gives you the lowest cost per bottle for longer-term use.”

“I can set you up with the 6-unit bundle for [price] so you’re covered for the next few months. Does that work for you?”

Yes – 6 unit Bundle: Perfect — I’ll set up the 6-unit bundle for you now so you’re all set.

No – Declines Bundle: “No problem. We also have a 3-unit bundle that still saves you money and gives you time to try it out. That would be [price]. Would you prefer that option?”

The 3-unit bundle would be [price]. Would you like to go with the 3-unit option instead?

Yes – 3 unit Bundle: Great choice — I’ll go ahead and add the 3-unit bundle to your order.

No – Declines Bundle: No problem at all — we’ll stick with your original selection”. 

TRANSITION AND REFRAMING

Great, I’ve got that order all set up for you.

Before we wrap up, I do want to share something with you.

We’ve recently started introducing a few additional products that are designed to work alongside what you just ordered. They’re not widely available yet, but we’ve been offering them to select customers who want to get the best possible results from the start.

What we’ve seen is that when multiple areas are supported together early on, the body tends to respond better and results feel more consistent.

CROSS SELL 1

Call Handling: Gently guide the customer by connecting the recommendation directly to their stated concern. This should feel like problem-solving, not selling. Speak with calm confidence and empathy.

One of the first products we’ve introduced is [Cross Sell 1], because it helps [Primary Reason 1].

When [simplified Primary Benefits 1], it helps your body respond more effectively, which allows what you just ordered to work the way it’s supposed to. 

To really give it a fair chance, most customers start with a 3-bottle supply so the body has about 6 to 8 weeks to adjust. Normally it’s [regular price], but today I can offer 20 percent off, bringing it to [discounted price]. And of course, it’s fully covered by our 180-day money-back guarantee.

If the customer said: NO (offer downsell product + 1 unit)
Agent: No problem at all. We can set you up for 1 bottle so you can try it out.
Customer: Ok
Yes: Perfect. I’ll go ahead and set that up for you now.

If the customer said YES (proceed with Subscription offer)

– [Offer Subscription]--

Perfect — Since this works best with consistent use, many customers prefer the subscription so they can keep the 20% savings and avoid gaps in progress.

Would you be comfortable setting it up every 60 days to match your 3-bottle supply?

Customer: Yes
Agent:: Perfect. I’ll go ahead and set that up for you now.

Customer: No
Agent: No problem at all. Let me share one more option that’s also part of this rollout.

CROSS SELL 2

Call Handling: Maintain a supportive tone. This option should feel like a lighter or alternative path, not pressure.

Another product we’ve recently introduced is [Cross Sell 2 Product], because it helps [Primary Reason 2].

Even when you’re already supporting one area, adding this helps support another key area so your body can respond more effectively overall.

When [simplified Primary Benefits 2], many customers notice their results feel more consistent instead of plateauing.

It works well because it supports everything alongside what you just ordered.

Just like before, most customers start with a 3-bottle supply so they can really see how their body responds over several weeks. With today’s 20 percent discount, the total would be [discounted price], and it’s also protected by our 180-day guarantee.

If the customer said: NO (offer downsell product + 1 unit)
Agent: No problem at all. We can set you up for 1 bottle so you can try it out.
Customer: Ok
Yes: Perfect. I’ll go ahead and set that up for you now.

If the customer said YES (proceed with Subscription offer)

– [Offer Subscription]--

Perfect — Since this works best with consistent use, many customers prefer the subscription so they can keep the 20% savings and avoid gaps in progress.

Would you be comfortable setting it up every 60 days to match your 3-bottle supply?

Customer: Yes
Agent:: Perfect. I’ll go ahead and set that up for you now.

Customer: No
Agent: No problem at all. Let me share one more option that’s also part of this rollout.

CROSS SELL 3

Call Handling: This should feel like a helpful add-on, not a last attempt to sell. Keep it light, reassuring, and benefit-focused.

Before we wrap up, I also want to mention one more option we’ve made available [Cross Sell 3 Product], because it helps [Primary Reason 3] and complements everything you’re already taking.

Even when you’re off to a strong start, having support for [simplified Primary Benefits 3] helps your body stay balanced and keep your results consistent over time.

Many customers include this so they’re supporting everything together from the beginning.

Most customers start with a 3-bottle supply so they have enough time to really see how their body responds over several weeks. With today’s 20% discount, it would be [discounted price], and it’s fully covered by our 180-day money-back guarantee.

If the customer said: NO (offer downsell product + 1 unit)
Agent: No problem at all. We can set you up for 1 bottle so you can try it out.
Customer: Ok
Yes: Perfect. I’ll go ahead and set that up for you now.

If the customer said YES (proceed with Subscription offer)

– [Offer Subscription]--

Perfect — Since this works best with consistent use, many customers prefer the subscription so they can keep the 20% savings and avoid gaps in progress.

Would you be comfortable setting it up every 60 days to match your 3-bottle supply?

Customer: Yes
Agent:: Perfect. I’ll go ahead and set that up for you now.

Customer: No

Agent: No problem at all. I appreciate you taking the time to talk through your options with me. 

Everything is set — your RespiClear order has been successfully placed. You’ll receive an order confirmation email shortly, and once it ships, we’ll send tracking details so you can follow its progress.

If you ever have questions about your order or need assistance in the future, our support team is always here to help.

My name is [Agent Name], and it’s been a pleasure assisting you today. Thank you for choosing RespiClear, and have a great rest of your day.