3 choices: Stability, Awaken, Indulge

Made In a US manufacturing facility

Made In a FDA approved facility

Yes, certificate is available

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 We do internal testing with an ISO lab

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Stability and Awaken: 2 in the morning, best taken with food. Indulge: 30 mins before a meal

Yes we recommend the synergy of them

Please consult your doctor.

Please consult your doctor.

Free of Soy, dairy, and vegetarian.  Still Verifying if gluten free and vegan

Stability -These ingredients could feel stimulating "L-theanine and Rhodiola, saffron" can be considered a stimulant but we use it for calming purposes. Libido is made to have naturally occuring ingredients that can increase mood, energy, and stamina. Anti spike - none

Some people feel the nervous system calm within days or hours. For consistent effects is 6-8 weeks and lowering of blood sugar.

Stability:  Can be taking when needed. Just skip and continue as normal

With food to avoid sensitivity 

If side effects, start with 1 pill vs. 2; space w/ 2-3 days before resuming 

Normal; amber bottle to keep ingredient efficacy 

see webpage - conventional vs. IB 

see product page URL 

CXRS

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We are open from 9 AM to 9 PM Eastern.

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We offer a 30-day satisfaction guarantee. If you are not completely satisfied, you can return the product for a full refund.

https://innerbotanica.com/policies/privacy-policy

To get the best deals, contact our Customer Experience team.

TBA

We do not store your personal information.

FDA / FTC / PCI DSS/Adverse Reaction Protocols.

We strictly follow the CXRS retention process.

Boldesk

Shopify

Shopify

NA

TBA

Yes

Yes

Yes, if they have the necessary permissions to create and edit customer profiles in Shopify.

TBA

NA

NA

Escalating unresolved or sensitive tickets involves identifying the need for escalation, documenting the reasons, notifying management, and ensuring proper ticket transfer.

Customer Experience Specialists must strictly follow the retention walk-down process.

PBS

Manager — submit an LS intake if necessary.

Serious customer complaints are documented in a centralized system, including findings and corrective actions, and reported to management, QA, and compliance for resolution and trend analysis.

Customer Experience Specialists must follow adverse and product complaint SOPs.

Orders can typically be placed through our website or by contacting our Customer Experience team. 

You will receive an email confirming your order along with a breakdown of the charges. You will also receive another email with your tracking number once the order is dispatched.

We process and ship orders quickly, so there is only a short window to modify or cancel them after they’re placed. If you need to update the order, please contact our Customer Experience team right away.

TBA

Shipping delivery is normally within 5 to 7 business days.

Within the U.S. and Canada — to confirm.

Yes, we ship to Alaska, Hawaii, and U.S. territories (including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) via USPS. Delivery typically takes 8–21 business days.

No expedited shipping for now — only regular mail.

Shipping costs vary based on location.

Generally, orders are processed on business days (Monday through Friday), and not on weekends or public holidays.

You can track your order through the shipping confirmation email, which includes a tracking number and link to the carrier’s website.

Check around your delivery location and with neighbors. If you still can’t find it, track your package online for delivery details, then contact the carrier. If unsuccessful, contact our Customer Experience team so we can assist you in filing a claim.

If the order is delayed and outside the delivery timeframe, contact our Customer Experience team so we can initiate an investigation.

If your order is returned to sender, contact our Customer Experience team to check and update your details and determine if rebooking or redelivery is needed. Common reasons include incorrect address, refusal, unclaimed packages, or packaging issues.

Inspect the package immediately, take photos of the damage, save all packaging, and contact our Customer Experience team as soon as possible.

To verify if you’re on a subscription or auto-shipment, contact our Customer Experience team. You will also receive an email days before renewal.

Yes, you will receive a notification email 5 days before your next subscription order is processed and shipped.

You can contact our Customer Experience team to update your address and payment details.

You can contact our Customer Experience team to update your subscription.

You can contact our Customer Experience team to update your subscription.

Our return/refund policy outlines the conditions, timeframe, and process for customers to return items and receive a refund, exchange, or store credit. https://innerbotanica.com/policies/refund-policy

We do not accept returns. If your order is outside the money-back guarantee, a return isn’t necessary. For any questions or assistance, feel free to contact us — we’re here to help!

We do not accept returns. If your order is outside the money-back guarantee, a return isn’t necessary. For any questions or assistance, feel free to contact us — we’re here to help!

Refunds will be issued to your original payment method, which may take 5–7 business days to appear.

We do not offer exchanges.

Refunds typically post back to your account within 5–7 business days.

You can reach our Customer Experience team via phone or email during business hours.

Agents can submit a ticket to the Logistics team to initiate an investigation.

Agents should maintain clear communication, state restock dates, promote alternative products, and offer to send a notification when the item is back in stock.

Agents should determine if the return was due to customer error. If so, offer a one-time courtesy reshipment. The customer covers shipping and handling.

Submit a ticket to our Logistics team to initiate an investigation. Request a reshipment if necessary.

We do not accept returns.