Step 1: Search for the order

Step 2: Open the order details

Step 3: Go to Payments

Step 4: Click Options and select:

Partial Refund, or

Complete Refund

Step 5: Select the Refund Reason

Step 6: Enter the Refund Quantity

0 – Partial Refund

1 – Complete Refund

Step 7: Add Merchant Comments

Include your name and the date

Step 8: Select Other Refund Reason if applicable

Step 9: Click Process Refund 

Step 1: Select the customer’s order

Step 2: Go to Tools

Step 3: Click Cancel Auto Order

Step 4: Double-check that the order was successfully canceled

Go back to Tools → How to Order

Verify that the Status shows the subscription as Canceled

✅ Tip: Always confirm the status to avoid accidental charges for the customer. 

Step 1: Verify eligibility for cancellation

Check Shipping Status:

If order is still on hold, it can be canceled/refunded immediately.

1–2 bottles: No questions asked

3 bottles or more: Customer must return the bottles before refund

Confirm order is within 60-day refund policy (all orders have 60-day MBG).

Step 2: Search for the order

Use Order ID, Customer Email, Name, or ZIP Code

Step 3: Go to Payments

Step 4: Click Options → Select Partial Refund or Complete Refund

Step 5: Select Refund Reason

Step 6: Enter Refund Quantity

0 – Partial Refund

1 – Complete Refund

Step 7: Add Merchant Comments

Include your name and date

Step 8: Select Other Refund Reason if applicable

Step 9: Click Process Refund

✅ Notes / Tips:

Refunds are automatically linked to cancellation; no separate cancel button needed.

Always check shipping status and 60-day receipt eligibility before processing.

Keep documentation of merchant comments for records. 

Step 1: Search for the order

Use Order ID, Customer Email, Name, or ZIP Code

Step 2: Click Edit

Step 3: Select the information to change

Examples: Customer info, shipping address, billing address, or order details

Step 4: Click Save to apply changes

✅ Tip: Always double-check the updated information to avoid errors.