Tutorial Link: https://www.loom.com/share/1b57b56c212944bdb1e2e9710ae95abc

1. Login Access

• Current login credentials can still be used for now.

• A new shared/group login email for Yotpo will be created and credentials will be sent later.

2. Automated Review Approval Status

• Auto-review approval is working properly.

• The actual issue is related to Shopify product variations and some UltraCart mapping issues.

• Reviews are being approved, but some are not attaching to the correct parent product, causing:

  • Incorrect product review display

  • Review counts not updating correctly

3. Manual Review Process (Pending Reviews)

• Team should go to: Reviews > Moderation > Status > Pending

• Pending reviews are those that were not automatically approved or rejected.

• These should be reviewed by the Customer Support team at least weekly.

• Actions available:

  • Publish

  • Reject (with reason)

4. Why Reviews Go to Pending

Reviews may be flagged even if they are positive, often due to certain words or phrases used in the review that trigger filters.

5. Q&A Section Opportunity

• Customers can submit questions through the review section.

• These should be monitored and responded to because they indicate strong buying interest.

• Responses will be visible publicly on the product page.

• If inappropriate or invalid, questions can also be rejected.

6. Customer Outreach Opportunity

• Customer email addresses are visible.

• Team can use this to:

  • Respond directly

  • Look up customer info

  • Check if they are existing customers

  • Potentially convert interested prospects

7. Next Step

• Speaker will send the new Yotpo login credentials later that day.

• Open for questions if clarification is needed.