Customer Service

This SOP provides agents with the official MiamiMD customer service contact information, operating hours, and response-time expectations when assisting customers.

Operating Hours

Phone Support Hours:
9:00 AM – 9:00 PM Eastern Time

Customer Support Numbers

Domestic Customer Support:
1-844-829-8772

International Customer Support:
+1-305-307-5635

Agent Guidelines

• Phone support is available during the stated operating hours.

• Provide the appropriate customer support number based on the customer's location.

• If a customer contacts us outside phone support hours, advise them of the operating hours and offer the available support alternatives.

MiamiMD also provides online chat support for customers who prefer immediate assistance through chat.

Chat Availability:
Available when the "Start Chat" option indicates that support is currently available.

Agent Guidelines

• Customers may use the website chat for immediate assistance when available.

• Chat availability may vary depending on the current support status.

• If chat is unavailable, customers may contact Customer Support by phone or email.

Email: 

support@miamimd.co

Customers may contact Customer Support through email for assistance with their concerns.

Response Time

MiamiMD typically responds to customer requests within 24 hours.

During busier periods, customers should allow up to 48 hours for a response.

Important: Do not promise an exact response time outside the stated 24–48-hour expectation.

Support Channel Details

1. • Phone – Domestic 1-844-829-8772

   • Phone – International +1-305-307-5635

   • Phone Hours 9:00 AM – 9:00 PM Eastern Time

   • Email support@miamimd.co

   • Email Response Time Typically within 24 hours; allow up to 48 hours during busy periods

   • Chat Available when the website shows chat support as available

• Always provide the correct support channel based on the customer's needs.

• Use Eastern Time when communicating phone support hours.

• Do not guarantee that an email will receive a response within exactly 24 hours.

• During peak periods, advise customers to allow up to 48 hours for an email response.

• For immediate assistance, customers may use phone support during operating hours or website chat when available.