You: Thank you for calling UpWellness. This is (agent name) on a recorded line — how may I support you today? May I have your first name, please?

Customer: It’s (name)…I‘m calling to place an order for ___________

You: Perfect! (customers name) I can help you with that. 

You:  Before I place your order, may I ask what interested you in UpWellness today? Are you looking to support a specific health goal or just exploring for the first time?

You:  That’s great to hear. UpWellness supplements are designed to support overall health when taken consistently. Many customers choose them because they’re non-prescription and made with carefully selected ingredients to support the body naturally.

You: Many customers appreciate UpWellness because it fits easily into their daily routine and focuses on long-term wellness support rather than quick fixes.

Customer: I only want 1 to try it out. 

You: “I understand. Many customers start with one, but choose Subscribe & Save for the savings. It offers 20% off, supports consistent use, and you can pause or cancel anytime.”

“I can also apply an additional 10% courtesy discount today, bringing the price to [price] and saving you [amount] compared to a one-time purchase. Would you like me to set that up for you?”

Would you like me to set this up on Subscribe & Save so you can take advantage of the savings?

Yes – Subscription: Great! I’ll get you started so you’ll have UpWellness delivered at the discounted rate, with full flexibility to make changes anytime.

No – Declines Subscription: No problem, let me share another way you can save.

You: “To keep things simple, many customers choose a bundle so they don’t have to reorder too soon. Our 6-unit bundle is the best value and gives you the lowest cost per bottle for longer-term use.”

“I can set you up with the 6-unit bundle for [price] so you’re covered for the next few months. Does that work for you?”

Yes – 6 unit Bundle: Perfect — I’ll set up the 6-unit bundle for you now so you’re all set.

No – Declines Bundle: “No problem. We also have a 3-unit bundle that still saves you money and gives you time to try it out. That would be [price]. Would you prefer that option?”

The 3-unit bundle would be [price]. Would you like to go with the 3-unit option instead?

Yes – 3 unit Bundle: Great choice — I’ll go ahead and add the 3-unit bundle to your order.

No – Declines Bundle: No problem at all — we’ll stick with your original selection”.

Since you’re starting with [Product Name], many customers also add [Cross-Sell Product] because it supports [insert complementary health benefit]. Together, it helps the body get more complete support for [customer’s main concern].

It’s normally [price], but I can add it today at 30% off, and it’s covered by our 60-day money-back guarantee. Would you like me to include that with your order?

Yes:  Excellent, I’ll add [Cross-Sell Product] to your order at the discounted price.
No:  Totally fine, I just wanted to share an option that many customers find helpful.

Everything is set — your UpWellness order has been successfully placed. You’ll receive an order confirmation email shortly, and once it ships, we’ll send tracking details so you can follow its progress.

If you ever have questions about your order or need assistance in the future, our support team is always here to help.

My name is [Agent Name], and it’s been a pleasure assisting you today. Thank you for choosing UpWellness, and have a great rest of your day.