Money Back Guarantee

Save-the-Sale Protocol

Save Walkdown - Phone

• Step 1:  Ask probing questions to determine the reason for requesting a refund

• Step 2:  Save by Educating: Acknowledge the reason, educate on product value

• Step 3:  Save with Store Credit. Offer a 50% store credit first, then 100%.

• Step 4:  Offer a partial refund. Offer a 30% Refund first then offer a 50% Refund.

Save Walkdown - Subscriptions

• Step 1:  Ask probing questions to determine the reason for requesting a refund

• Step 2:  Save by Educating on the value of the subscription and the product. Offer to move the frequency or the number of units.

• Step 3:  If they still want to cancel the subscription, offer a 20% discount to keep it

• Step 4:  If declined, process the cancellation  without offering refund

• Step 5:  If they want to cancel AND want a refund, follow refund protocol (gift card, 30%, 50%)

Save Walkdown - Email

• Upon receipt of refund request via email, use macro offering a site-specific gift card before offering the refund

• If gift card is declined, offer 50% refund  → If declined proceed to standard MBG rules (below)

ELIGIBILITY REQUIREMENTS

Applies only to products purchased through official RespiClear channels.

Customer must:

• Contact support directly to initiate request

• Provide a valid order or purchase details

• RespiClear reserves the right to deny refunds if policy abuse is suspected

REFUNDs and RETURNs POLICY

Refund can immediately be processed if:
• Within the MBG guarantee
• If the products have not been sent out yet
• Digital products
• Chargebacks and threats to contact the authorities

No physical return is required.
Customers are not required to:
• Ship products back
• Return empty or unused bottles
• All refunds are handled through:

Verification via photo submission only

Chargeback Prevention Protocol – Step-by-Step Guide

• Step 1: Detect Chargeback Risk (Monitor Keywords)

Listen carefully for phrases that indicate a possible chargeback threat.

Watch for these triggers:

• • • 1. Financial Intent Triggers

      • “I’m calling my bank.”

      • “I’ll dispute this with my credit card.”

      • “I’m filing a chargeback.”

    • 2. Escalated Authority Triggers

      • Mentions of reporting to:

      • Better Business Bureau (BBB)

      • Attorney General

      • Other authorities

    • 3. Reputational Threat Triggers

Threats such as:

• • • • • Leaving a 1-star review

        • Posting negative reviews on social media

        • If any of these appear → Treat the case as a chargeback threat.

• Step 2: Take Immediate Action

Once a threat is detected:

1. Skip retention or negotiation attempts

• • • Do NOT attempt to save the sale or upsell.

2. Issue a Mandatory Full Refund

• • • Immediately process:

      • Full refund, or

      • Cancellation exactly as requested.

      • This prevents a formal dispute with the bank.

• Step 3: Communicate with the Customer

Use a calming resolution script.

• • • Example script:

“I understand your frustration. To resolve this immediately, I have processed your full refund/cancellation. You should see it reflected within X business days.”

• Step 4: Document the Case Properly

  • Apply the Correct Tag

    • Add the admin tag:

    • Chargeback Threat

    • Escalation – BBB

    • Bank Dispute / Chargeback Threat

    • Negative Reviews

    • Set Aircall Disposition