Orders & Fulfillment Management FAQ

Can order contents be modified?

Agents must not remove items from orders, as this may cause discrepancies.
Instead, a refund should be processed where applicable.

When can shipping details be updated?

Shipping information may only be updated when the order status is “On Hold.”
Once processing has progressed, changes will no longer take effect.

What are the implications of cancelling or marking an order as fulfilled?

This action will result in the removal of the tracking number, which may disrupt tracking and order processing. Do not modify or change the fulfillment status under any circumstances.

How should duplicate or failed orders be handled?

• Retain the successful order

• Disregard failed transactions