Call Handling: Tonality is warm and friendly ___________________
Remember to smile!
Thank you for calling Ava Jane's Kitchen. This is (agent name) on a recorded line, here to help make your meals unforgettable. May I have your first name?
Customer: It’s (name)…I‘m calling to place an order for ___________
You: Perfect! (customers name) I can help you with that.
Call Handling: Stay curious and conversational - not scripted.
Listen fully before responding; avoid interrupting.
Educate with 1-2 key benefits tailored to the product mentioned.
You: Before I set up the order, can I ask–what interested you most about our [product name]?
Are you ordering for everyday cooking, a special recipe, or just to try something new?
You: That’s great! Just so you know, our [product name] is [short benefit statement customized by product]:
Colima Sea Salt: Hand-harvested in Mexico, naturally moist, and full of trace minerals. Many customers love it as a finishing salt because it brings out the flavor of fresh foods.
Avocado Oil: Cold-pressed, unrefined, and dark-bottled to lock in freshness. It has a high smoke point, so it’s perfect for roasting, grilling, or sautéing without burning, and it keeps its buttery flavor.
Caramelized Cacao: Whole cacao beans coated in caramelized cane sugar, sea salt, and vanilla. It’s chocolate in its purest form — a clean, crunchy snack packed with antioxidants and magnesium.
Spice Blends: Bold and distinctive seasonings made without fillers. Great for marinades, rubs, and bringing everyday dishes to life.
You: Customers tell us they love [product name] because it’s not like anything you’ll find at the supermarket — it’s fresher, cleaner, and crafted to bring out the best flavors.
Call Handling: Position savings as customer benefit
Emphasize flexibility (pause/skip anytime).
Keep the tone light.
If declined, pivot naturally.
Customer: I only want 1 to try it out.
You: Most of our customers choose Subscribe & Save because it gives you 20% off and ensures you never run out. The best part is it’s super flexible — you can pause, skip, or adjust shipments anytime.
Plus, I can add my personal discount for another 10% off - that’s [subscription price -10% additional discount] a month for the [product name]. You’re saving a total of [amount] on the subscription vs a one time purchase price of [amount]. Would you like me to set this order up on subscription so you can get the savings?
Yes – Subscription: Perfect! I’ll get you started so you’ll always have [product name] on hand at the discounted price.
No – Declines Subscription: No problem, let me share another way you can save.
Call Handling: Present bundle as added value + flavor discovery.
Emphasize variety, not “more product.”
You: Another great option is our Flavored Salt Bundle which comes in four different varieties — dried rosemary, garlic, onion, and chipotle. It’s a fun way to try different flavors and see which ones you enjoy most.
Here’s the breakdown: if you bought them separately, the cost would be much higher. With the bundle, you save $40 in total — making each bag only $10. That way, you get more variety in your kitchen without overspending. Would you like me to get the Flavored Salt Bundle out to you today?
Yes – Bundle: Perfect! I’ll add the Flavored Salt Bundle to your order so you can try all four flavors at the best value.
No – Declines Bundle: No problem at all, let me share one last option that many customers enjoy.
Call Handling: Keep it light.
Frame as added value and inspiration, not a sales push.
If the customer says no, pivot smoothly to the next option.
STEP 1 – Avocado Oil
If they DIDN’T purchase the avocado oil: Before we wrap up, I want to make sure you’re getting maximum flavor from your kitchen. Our Cold-Pressed Avocado Oil pairs perfectly with salts and spice blends. It has a high smoke point (480°F), so it’s great for roasting, grilling, or marinating without burning, and it keeps its buttery, clean flavor. It’s cold-pressed, unrefined, and bottled dark to protect freshness — no fillers, just pure avocado.
You can get it today on Subscribe & Save for $22.49/month, or as a one-time purchase for $24.99. Would you like me to set that up as a subscription or a one-time order?
Yes – Subscription: Perfect! I’ll set up your subscription for Avocado Oil at $22.49/month.
Yes – One-Time: Great! I’ll set up a new order for $24.99 so we can get that right out to you.
No: No problem — just wanted to share since many customers love pairing it with their seasonings.
STEP 2 –Flavored Salt Bundle
If they DIDN’T purchase the Flavored Salt Bundle: Another customer favorite is our Flavored Salt Bundle — a variety pack of four different hand-harvested Colima Sea Salts, each blended with a unique flavor: rosemary, garlic, chili, garlic and onion, and chipotle. You’ll receive four separate bags, one of each flavor, so you can mix and match depending on the meal. Customers love using them as finishing salts on roasted vegetables, meats and even salads.
You can get the flavored bundle on Subscribe & Save for $35.99/month (about $9 per bag), or as a one-time purchase for $39.99. Would you like me to set that up as a subscription or one-time order?
Yes – Subscription: Perfect! I’ll set up your Colima Salt subscription at $35.99/month.
Yes – One-Time: Great! I’ll set up a new order for $39.99 so we can get that right out to you.
No: No problem.
Step 3 – Caramelized Cacao
If they DIDN’T purchase the Caramelized Cacao:Customers really enjoy our Caramelized Cacao. It’s chocolate in its purest form — whole cacao beans lightly coated with caramelized cane sugar, sea salt, and vanilla extract. Nothing artificial, just clean ingredients.
Cacao is considered a true superfood — naturally packed with flavanols, antioxidants, and magnesium. Many people enjoy it as a way to support mood and memory, and it can help you feel naturally alert and awake without the crash you get from other snacks.
It makes a delicious crunchy treat straight from the bag, and also works beautifully as a thoughtful gift. You can try it as a one-time order for $19.99, or start a Subscribe & Save plan at $14.99/month so you always have a fresh supply on hand. Would you like me to set up your first order today?
Yes – Subscription: Perfect! I’ll set up your Caramelized Cacao subscription at $14.99/month.
Yes – One-Time: Great! I’ll set up a new order for $19.99 so we can get that right out to you.
No: Totally fine — I just wanted to share a few options that other customers really enjoy
Call Handling: Leave a positive final impression by reinforcing trust and connection with the brand.
Speak slowly, keep tone calm and neutral, not salesy.
Thank you again for giving us the chance to be part of your kitchen. We love hearing how our customers use Ava Jane’s salts, oils, and seasonings to bring meals to life.
If you ever have questions, recipe ideas, or just want to share how you’re using the products, we’d love to hear from you.
My name is [agent], and it’s been a pleasure assisting you today. Wishing you many great meals ahead!