Web Help Desk (WHD) is the backbone of our technology support system here at the Wrentham Public Schools. On your side, as a user, it is the place you enter your help desk requests and even track the progress of our support process. On our side, as the techs, we assign the request to the appropriate tech for support and track things like the support process, volume of requests, and frequency of requests on each type of technology. WHD is our technology inventory management system and we also use data from WHD to improve and adjust our practice.