Post date: Feb 01, 2021 5:43:2 PM
We are getting reports of an Office365 error message when students try to open an Office document in Canvas. After doing a little bit of sleuthing, we think the following steps should help most of them.
Please share the following steps with those students who affected.
To go through Canvas:
Log into Canvas and go to the assignment. Then click to open the document
If it doesn't open, they should open Office 365 in Canvas
Look for a folder called Canvas and open the folder
Then look for a folder with the title of the course Ex: HIST-Teacher-12345-YR
The document should be listed. Click to open it and then close it
Go back to the Canvas assignment, refresh and try opening it again
Edit the document, then hit submit (upper right) and finished (on the next screen.)
To go through Office365:
Log into Canvas and go to the assignment. Then click to open the document
If it doesn't open, they should then go to office.com
Using their school district email address, log into office.com
Then open OneDrive (from the menu bar on the left)
Look for a folder called Canvas and open the folder
Then look for a folder called SOCSTUDIES7-Weed-86153-YR
The document should be listed. Click to open it and then close it
Go back to the Canvas assignment, refresh and try opening it again
Edit the document, then hit submit (upper right) and finished (on the next screen.)