In 2005 introduceert Gartner de term High Performance Workplace (HPW):
A high-performance workplace combines technologies, processes and management so workers can create more value. This area integrates multiple technology perspectives, including collaboration, information access, content and knowledge management, messaging, portals, e-learning and productivity tools (bron: website van Gartner).
Later kom ik ook de volgende definitie van Gartner tegen
A physical or virtual environment designed to make workers as effective as possible in supporting business goals and providing value. A high-performance workplace results from continually balancing investment in people, process, physical environment and technology, to measurably enhance the ability of workers to learn, discover, innovate, team and lead, and to achieve efficiency and financial benefit.
De HPW is dus meer dan alleen maar een werkplek. De HPW stelt medewerkers in staat om meer waarde te creëren.