Operating mode of a Gemba Walk

Question 1 >

Question 2 > On your priority topics, what problems are you currently facing?

Question 3 > What are you looking for?

Question 4 > Which aspect of the problem are you trying to understand? All or part of it?

Questions 5 > Who can help you understand the problem?

Questions 6 > Who can help you understand the problem?

Have you detected a difficulty in one of your employees?

Observe

Whether in the field or remotely, identify good practices, skills and know-how.

Understand

Be curious, your questioning should be neutral and open. Prepare a list of questions. 👉Examples here.

Act

Through feedback, coaching and formalisation of action plans with a deadline. 👉Example of a grid to formalize

Be aware of Good Practices, problems and waste
Do not judge, find out what is wrong in the process and not in the employee
Take a precise subject connected to the short term (3 months to come) linked to the employee
Do not assume but understand the facts
Be in an environment that allows for a quality exchange (room, silence, no chat in //)
At the end, share your observations in order to set up a trusting exchange and start solving problems
Do not hesitate to remind the participants of the fundamentals of the CI adapted to the situation and the methods of problem solving
Formalise with an astonishment report, also mentioning what works well