Trust & Transparency C4

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Developing transparency & trust, between management & operational teams, will contribute to the development of the empowerment of everybody in the organization.

The benefits : Autonomy, Responsability, Involvement, Initiatives

1- Learn

Explanation(s)

in construction

Organization to support you

Discover and contact the best in Office

To copy to improve, here

Training(s)

Confidence (decathlon academy)
Non Violent Communication Practice Group (decathlon academy)
HOW TO GIVE EFFECTIVE FEEDBACK (DIGITAL SESSION) (decathlon exchange)

Inspiration

Trust & Transparency, explained by DMW (Decathlon Manufacturing Way) 2017

2- Evaluate

Here is the list of observable situations to allow you to evaluate your Organization

This grid corresponds to version 11.2 for which we have changed the vocabulary to make it accessible to all actors at Decathlon (stores, warehouses, factories, brands & services).

To reach a level (A/B/C/D), all the observable situations of the level must be fulfilled.

If none of the observable situations are applied, it means that you have the level E.

Everything in red indicates the people involved in the action.

Everything written in bold black corresponds to the important points of the action.

❶ Economical performances and strategic decisions are randomly shared into the Organization.

❶ Operational datas are collected and reported by either leaders, either support teams. They calculate the performances and fix the targets for the whole Organization.

❷ All performance indicators (economic, human, customer, processes performances) and strategic decisions are shared at least to leaders level

❸ Decisions taken during the Project steering committee are communicated to all leaders.

❶ Operational datas are collected and reported by on field leaders.

❸ Management teams: department managers

❸ All team's leaders

❶ At the team level, the team collects & consolidates datas, calculates the performances and fixes the targets (economic, human, process) of their perimeter, guaranteeing the final performances of the Organization.

❷ Performances & Decisions taken during the Project steering committee are communicated to the teammates.

❸ Teams are in charge of their Profit & Loss sheet.

❶❸ The team: the operational team

❷ The teammates: everyone inside of the organinzation

❶ The teams can re-adjust their perimeters, field of responsibility and targets, in order to continuously improve the perfomances.

❷ Each team in the organization continuously challenges their targets

❶ The teams: the operational teams

3- Copy to improve

See below specific Examples, Standards and Tools for you to duplicate in your Organization. Do not hesitate to share your own good practices to the referent of this page.

TOOLS

The Johari window, in matrix form, allows the analysis of the modes of communication we use