CI toolbox
Questions/Remarks/Feedbacks : laurence.danest@decathon.com
Questions/Remarks/Feedbacks : laurence.danest@decathon.com
Actions Follow-up, Execution Plan, Feasability matrix, Gemba @ office, Investment monitoring, Observation grid, PDCA, Planning 2023, Problem solving, Process chart, Project A4, Project Review, RACI matrix, Recruitment, Roadmap, Routine construction, Routine evaluation, Routine mapping, Satisfaction survey (NPS), Sipoc, Stakeholders analysis, Skill matrix, 5S
Satisfaction
How to collect feedback (NPS method Example of the application of the NPS method on the satisfaction of production jobs in China (done by Tina WANG in August 2022)
Decathlon NPS website (done by Benjamin HORN)