Performance indicators P3

No measurement = no improvement.

Measuring performances is the starting point of any improvement. To choose the right Indicators, with the right threshold allows to improve.

1- Learn

Explanation(s)

What is an indicator ? HERE
What is an OKR ? HERE

To copy to improve, here

Training(s)

Set the indicators and their routines (CIPT)
Podcast #5 - Smart Objective (decathlon academy)
Monitor quality indicators (decathlon academy)
Piloting and trajectory (decathlon academy)

Inspirations

Performance Indicators explained by DMW (Decathlon Manufacturing Way) 2017
This book : The 4 Disciplines of Execution: Achieving Your Wildly Important Goals by Chris McChesney

To sum up > ⏲5'46

⏲1'14

⏲1'20

⏲1'06

⏲1'36

2- Evaluate

Here is the list of observable situations to allow you to evaluate your Organization

This grid corresponds to version 11.2 for which we have changed the vocabulary to make it accessible to all actors at Decathlon (stores, warehouses, factories, brands & services).

To reach a level (A/B/C/D), all the observable situations of the level must be fulfilled.

If none of the observable situations are applied, it means that you have the level E.

Everything in red indicates the people involved in the action.

Everything written in bold black corresponds to the important points of the action.

❶ There're performance dashboards (digital or visual) in the Organization with a minimum of 3 indicators being followed.

❷ Leaders and nominated teammates can explain the Indicators's of their activity.

❶ Each team are following at least 3 indicators. Indicators are relevant and promote the intended goals.

❷ Each indicator has a target, a calculation way, and a frequency of update.

❸ Indicators are up to date.

❹ Teammates can explain the indicators of their activity.

❺ The data collected are matching with the reality and the targets are logical and reachable.

❶ At least 3 indicators ex: performance, productivity, quality, etc....

❺ ex: actual hours worked vs number of pieces to be made, etc..

❶ Strategic and tactical Indicators connected to the Organization project are followed by each department and the global Organization.

❷ The indicators of the Organization are connected to each other in a cascading system (example : KPI tree, Balance card, OKR, Hoshin plan.....etc) covering all teams from departments.

❸ The Organisation is following final Indicators (we can only state) & piloting Indicators (that allow you to anticipate and pilot the result of you final Indicators)