No measurement = no improvement.
Measuring performances is the starting point of any improvement. To choose the right Indicators, with the right threshold allows to improve.
Set the indicators and their routines (CIPT)
Podcast #5 - Smart Objective (decathlon academy)
Monitor quality indicators (decathlon academy)
Piloting and trajectory (decathlon academy)
Performance Indicators explained by DMW (Decathlon Manufacturing Way) 2017
This book : The 4 Disciplines of Execution: Achieving Your Wildly Important Goals by Chris McChesney
Here is the list of observable situations to allow you to evaluate your Organization
This grid corresponds to version 11.2 for which we have changed the vocabulary to make it accessible to all actors at Decathlon (stores, warehouses, factories, brands & services).
To reach a level (A/B/C/D), all the observable situations of the level must be fulfilled.
If none of the observable situations are applied, it means that you have the level E.
Everything in red indicates the people involved in the action.
Everything written in bold black corresponds to the important points of the action.
❶ Each team are following at least 3 indicators. Indicators are relevant and promote the intended goals.
❷ Each indicator has a target, a calculation way, and a frequency of update.
❸ Indicators are up to date.
❹ Teammates can explain the indicators of their activity.
❺ The data collected are matching with the reality and the targets are logical and reachable.
❶ At least 3 indicators ex: performance, productivity, quality, etc....
❺ ex: actual hours worked vs number of pieces to be made, etc..
❶ Strategic and tactical Indicators connected to the Organization project are followed by each department and the global Organization.
❷ The indicators of the Organization are connected to each other in a cascading system (example : KPI tree, Balance card, OKR, Hoshin plan.....etc) covering all teams from departments.
❸ The Organisation is following final Indicators (we can only state) & piloting Indicators (that allow you to anticipate and pilot the result of you final Indicators)
❷ Scorecard .
See below good practices and inspirations, do not hesitate to share the good practices of your Organization by sharing them on Google Currents
CROSS
LOGISTIC
RETAIL
OFFICES
B Level
Conso Process RFID
Bikes Wheel & Tire Team
TEX Qualité Team
TEXTILE Leaders
Footwear - ET-ATL
FACTORIES
A suggestion ? A question ?
Your contact is Stephanie Renau
A suggestion ? A question ?
Your contact is Minh Tri Tran
A suggestion ? A question ?
Your contact is Stéphanie Renau