Problem management culture P7

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Your contact Minh Tri Tran

Build a system to involve internals & externals in problem detecting, raising, solving and capitalization process is essential to success.

1- Learn

Explanation(s)

Set up the culture of problem Here
Webinar problem culture slides, Here

Training(s)

Setting up routines to develop the problem culture (CIPC)
Short videos to explain the concept of problem culture

To copy to improve, here

Inspiration

The Manager’s Dilemma How to empower Your Team’s problem solving (book summary of Irial O'Farr

2- Evaluate

Here is the list of observable situations to allow you to evaluate your Organization

This grid corresponds to version 11.2 for which we have changed the vocabulary to make it accessible to all actors at Decathlon (stores, warehouses, factories, brands & services).

To reach a level (A/B/C/D), all the observable situations of the level must be fulfilled.

If none of the observable situations are applied, it means that you have the level E.

Everything in red indicates the people involved in the action.

Everything written in bold black corresponds to the important points of the action.

❶ For all teammates, It's accepted to raise the hand & say "I have a problem" or " I detected a problem", whatever the topic with no negative consequence.

❶ All Leaders request problems & difficulties to be raised.

❷ In all teams, the problems are transparent, they can be accessible to everyone (internal and external to the team).

❸ In all teams, There is at least one metric to measure and track problem resolution.

❶ All leaders can solve their daily problems through the Problem Solving Methodology.

❷ All leaders follow a weekly routine to practice Problem solving methodologies.

❶ All teammates in the Organization can participate to the problem solving routines

❷ The Capitalization system ensures the duplication of solutions and good practices anywhere in the Organization.

❸ Contents of the Problem solving tool are challenged and simplified for user friendliness

3- Copy to improve

See below specific Examples, Standards and Tools for you to duplicate in your Organization. Do not hesitate to share your own good practices to the referent of this page.

EXAMPLE

Aurélien Michel

DT Mountain Bike Btwin

In French