Problems solving P6
Problems solving P6
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Without bringing a solution, a problem remains an opportunity to improve, not an improvement
Without bringing a solution, a problem remains an opportunity to improve, not an improvement
1- Learn
1- Learn
In French
In English
Explanation(s)
Explanation(s)
Discover problem solving in 5 steps : HERE
See webinar led by Bill HUANG on Problem Solving (Sep 2022)
See template to deal with your problems : HERE
3 resolution methods
Inspirations
Inspirations
Problem Solving The good life of the problems in our organization
Problem Solving Explained by DMW (Decathlon Manufacturing Way) 2017
Problem Solving Developing-a-problem-solving-culture
The Manager’s Dilemma How to empower Your Team’s problem solving (book summary of Irial O'Farrell, 2021)
Training(s)
Training(s)
Setting up routines to develop the problem culture (CIPC)
Conducting an Effective Stand up Meeting (CICR)
Decathlon Problem Solving Methodology Training (DPS)
Website Quality DPS methodology
Organization to support you
Organization to support you
Discover and contact the best in Office
2- Copy to improve
2- Copy to improve
See below specific Examples, Standards and Tools for you to duplicate in your Organization. Do not hesitate to share your own good practices to the referent of this page.
EXAMPLES
DMAIC method to solve an efficiency problem on his production line in May 2022
Miklos explains in this example how he experimented with the
How to develop DPS Autonomy inside of partner (Chinese 2022)
EXAMPLES
in Factory
Problem Solving
Find out how the problem-solving method helped to increase the efficiency of an assembly line. The results are impressive !
(Baril, June 2022)
3- Evaluate
3- Evaluate
Here is the list of observable situations to allow you to evaluate your Organization
This grid corresponds to version 11.2 for which we have changed the vocabulary to make it accessible to all actors at Decathlon (stores, warehouses, factories, brands & services).
To reach a level (A/B/C/D), all the observable situations of the level must be fulfilled.
If none of the observable situations are applied, it means that you have the level E.
Everything in red indicates the people involved in the action.
Everything written in bold black corresponds to the important points of the action.
❶ All teammates knows who to address a problem to.
❷ Immediate actions are taken to protect Customers
❶ All Leaders have been trained to be able to qualify any problems (ex: listening skills, coaching attitudes....).
❷ Problem solving methodology is available and applied by trained referents.
The methodology includes :
- qualify the problem
- immediate actions taken for customer protection
- identify root cause
- implement corrective actions
- upgrade / build the standards
- take preventive measures
❶ Example of trainings : DPS, CICR
❷ Exemple of methods : DPS, SUM process
❶ All leaders can solve their daily problems through the Problem Solving Methodology.
❷ All leaders follow a weekly routine to practice Problem solving methodologies.
❶ All teammates in the Organization can participate to the problem solving routines
❷ The Capitalization system ensures the duplication of solutions and good practices anywhere in the Organization.
❸ Contents of the Problem solving tool are challenged and simplified for user friendliness
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