Good Practice -Gemba Walk-

Can you show me how you do ..... on this subject?

Is there a standard? (on this subject), is it known, is it respected? 

How do you measure that what you do is well done/effective/satisfies your client?

Do you see any improvements you could make to the way you work?

What are the obstacles that prevent you from doing this? 

What do you suggest to remove these obstacles?

How can I help you? Is there any action you can take to speed up these steps?

When do you think you will come back to us to propose solutions? 

Optional: how do you relate what you are doing (subject) to our project?

What questions haven't I asked you?