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To Help Admin and CSR Account navigate and edit the reconnection requests submitted by customers
Step 1: Log in to your NTUA Account on: https://www.myntua.com/ with Admin/CSR credentials.
Step 2: Once logged in, the Agent Dashboard will be displayed. Click on Reconnection Queue on the left side menu.
This will display the In progress and Completed applications.
They are sorted in order of creation date. To be able to work on them, you need to select one and click on edit.
The user will be able to edit the following :
Change status from Pending to In progress or Completed.
They can add an alternate contact name.
The assignee should be the agent working on it if logging in from a CSR account.
If logged in with an Admin account, the Admin could choose who to assign it to.
They can also select Download CSV to download the data on the table to their PC.
They can also click on Search and use the fields on the screenshot below for their search:
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