This section allows the customer to contact NTUA via the portal.

Step 1: User navigates to Contact Us tab in the left-hand navigation menu and the How Can We Help You? pop-up will be displayed

Note: The same pop-up is available from the Notification section as well as the Profile & Account - Profile Settings section 

Step 2: Through the How Can We Help? pop-up, the customer is able to do the following:

1. View the NTUA support team phone number 

2. Select the topic of the support ticket. Current available topics are:

   1. • Add/Remove Accountholder

      • Change Mailing Address

      • Start service

      • Stop Service

3. Enter the subject of the message (Required)

4. Fill in the message body (Required)

5. Add attachment (Optional)

6. Click Send Message

Step 3: The customer can view their sent messages from the Sent inbox tab of the Notifications Section along with the replies from NTUA

Note: More details of the Notification section and the different Inbox tabs available are covered in the Notification section of this Wiki