Forgot Username

This section describes the Username recovery process for registered NTUA customers

The Forgot Username feature allows registered customers to quickly recover their username. This section will describe the customer's experience so that you can provide assistance if necessary.

Step 1: Navigate to the NTUA customer self-service homepage at https://www.myntua.com/



Step 2: Click on Forgot Your Username.

Step 3: Account Information: The customer will enter the account number and email address that is registered to their NTUA username (Required), then click Next.


Step 4: Confirmation: The customer will receive a confirmation message that an email was sent with the username.


Step 5: Forgot Username Email Message: The customer will receive an email message with their username. They can now log into the portal with the username and their password.